NHS App Management Information - July 2026

This release includes three data files:

Summary Workbook

The workbook contains all published metrics in a report-friendly format:

• Table 1: England-level figures.
• Table 2: Integrated Care Board (ICB) and region level figures.

England-level open data file

A machine-readable CSV file containing all England-level data published in Table 1 of the Excel workbook.

ICB-level open data file

A machine-readable CSV file containing all ICB-level data published in Table 2 of the Excel workbook.

The England-level and ICB-level files are provided in an open data format to support reuse and analysis.

Data are included for the following measures at ICB and national levels:

• NHS App monthly logins: The number of NHS App sessions recorded over a calendar month.
• NHS App monthly unique user logins: The number of distinct NHS App accounts that have logged into the app over a calendar month.
• NHS App unique user logins in 12 months: The number of distinct NHS App accounts that have logged into the app over the previous 12 months.
• NHS App prescription orders: The number of prescription order events recorded in the NHS App over a calendar month.
• NHS App unique users ordering prescriptions: The number of distinct NHS App accounts that triggered a prescription order event in the app over a calendar month.
• NHS App account registrations: The number of new user accounts that have completed the NHS App registration process over a calendar month.
• Registered NHS App users: The number of active NHS App accounts at the end of a calendar month.
• Messages delivered in NHS App: The number of messages delivered via the NHS App over a calendar month, excluding messages with a status of rejected.
• Messages read within 24 hours: The number and percentage of delivered messages that were read within 24 hours of being sent.
• Messages read within 72 hours: The number and percentage of delivered messages that were read within 72 hours of being sent.
• Registered users opted in to notifications: The number and percentage of registered NHS App users who were opted in to receive notifications at the end of a calendar month.
• Active users opted in to notifications: The number and percentage of NHS App users who logged into the app during a calendar month and were opted in to receive notifications at the end of that month.

Data are included for the following measures at national level only:

• NHS App all-time account registrations: The number of user accounts that have completed the NHS App registration process since recording began, up to the end of the calendar month.
• Unique users sent messages in the NHS App: The number of unique users who were sent one or more messages via the NHS App during a calendar month, excluding messages with a status of rejected.

Measures related to the prescription tracking features of the NHS App, available at national level only: 

• Pharmacy sites live with prescription tracking: The number of pharmacy sites live with the prescription tracking feature within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Percentage of pharmacy sites live with prescription tracking: The percentage of pharmacy sites live with the prescription tracking feature within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Patients with tracking enabled: The number of people with the prescription tracking feature enabled, based on pharmacy nomination and regardless of whether they have the NHS App, at the end of the calendar month.
• Percentage of patients with tracking enabled: The percentage of people with the prescription tracking feature enabled, based on pharmacy nomination and regardless of whether they have the NHS App, at the end of the calendar month.
• Unique patients using the service – monthly: The number of unique users who viewed a prescription tracking update on the Approved Prescriptions page in the NHS App over a calendar month.
• Visits by patients using the service – monthly: The number of visits (NHS App user sessions) during which a prescription tracking update was viewed on the Approved Prescriptions page in the NHS App over a calendar month.
• Unique patients using the service – cumulative: The total number of unique users who have viewed a prescription tracking update on the Approved Prescriptions page in the NHS App up to the end of the calendar month.
• Visits by patients using the service – cumulative: The total number of visits (NHS App user sessions) during which a prescription tracking update was viewed on the Approved Prescriptions page in the NHS App up to the end of the calendar month.
• Pharmacy sites live with notifications: The number of pharmacy sites live with the prescription tracking feature and “Ready to Collect” notifications within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Percentage of pharmacy sites live with notifications: The percentage of pharmacy sites live with the prescription tracking feature and “Ready to Collect” notifications within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• “Ready to Collect” notifications sent: The number of “Ready to Collect” notifications sent to NHS App users about the status of a prescription over a calendar month.
• Read rate: The proportion of “Ready to Collect” notifications sent to NHS App users over a calendar month that were read.
• Read by unique users: The number of unique NHS App users who read at least one “Ready to Collect” notification over a calendar month.
• All-time “Ready to Collect” notifications sent: The total number of “Ready to Collect” notifications sent to NHS App users about the status of a prescription up to the end of the calendar month. We plan to continue to expand the number of measures reported.

Full definitions and caveats are available in the NHS App Management Information Statistics Summary and NHS App Management Information Statistics Metadata Excel files, both available to download under Resources on the Overview page.