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Patient Level Information and Costing System (PLICS) transparency notice

This transparency information is about the Patient Level Information and Costing Systems (PLICS) Data and it applies to all PLICS collections from 2021.

Patient Level Information and Costing Systems (PLICS) Data

PLICS data is collected from NHS providers (publicly funded providers of Acute, Mental Health, Improving Access to Psychological Therapies, Ambulance and Community Services).

The data is collected for the purposes of informing new methods of providing or pricing NHS services, for benchmarking and to enable NHS providers to maximise the use of their resources and to improve efficiencies. 

This page also contains a link to suggested transparency information designed to support care providers that are submitting PLICS Data. The transparency information need not be produced as a separate information leaflet for patients but can be incorporated into existing material.


UPDATE: Please Note that In accordance with the Health and Care Act 2022 and the Health and Care Act 2022 (Commencement No. 2 and Transitional and Saving Provision) Regulations 2022, as of 1 July 2022 Monitor (NHS Improvement) is abolished, and all mandatory requests from Monitor (NHS Improvement) are to be treated as a direction by NHS England to NHS Digital under section 254 of the Health and Social Care Act 2012.


Under sections 255 and 256 of the Health and Social Care Act 2012 (the 2012 Act) Monitor (now referred to as NHS Improvement) has submitted Mandatory Requests to NHS Digital, that require us to collect and analyse PLICS data from NHS providers in England to support the aims and objectives of NHS Improvement’s Costing Transformation Programme. The Mandatory Requests provide the legal basis for us to collect PLICS data. The scope of the PLICS data collected is set out in Requirements Specifications, which are published within or alongside each Mandatory Request.

Under Section 259(1) of the Act 2012, we have issued Data Provision Notices (DPNs) to the NHS providers that hold the PLICS data. The DPNs, which are published on the NHS Digital website, are a legal obligation on an NHS provider in scope of the collection to submit the PLICS data to NHS Digital.

Under UK General Data Protection Regulation (UK GDPR) we can only collect and use personal data if we have a legal basis under Articles 6 and 9 of the UK GDPR.

Our legal basis for collecting and analysing personal data is Article 6(1)(c) legal obligation, as we are required to do this to by the Mandatory Requests.

As the data we collect is health data, which is a special category of data under UK GDPR, we also need an additional legal basis under Article 9 of UK GDPR. This is Article 9(2)(g) – because the processing of the data is substantially in the public interest and in accordance with the law, for the purposes of NHS Digital exercising its statutory functions under the Mandatory Requests. It is substantially in the public interest to support NHS Improvement and providers to develop new methods of pricing or providing NHS services, and to support providers to maximise the use of their resources and to improve efficiencies. This is also permitted under paragraph 6 of Schedule 1 of the Data Protection Act 2018.


What data we collect

The list of data we collect (including personal data) for the PLICS is contained within the relevant Requirement Specifications published within or alongside each Mandatory Request.


How we collect the data and what we do with it

PLICS data is submitted by providers to NHS Digital via our Secure Electronic File Transfer (SEFT) system. Data is then processed, including further data quality checks, calculations and derivations being undertaken if relevant, and then the data is pseudonymised before being provided to NHS Improvement.

PLICS data may also be linked to other data sets held by us, such as the Hospital Episode Statistics (HES), Mental Health Service Data Set (MHSDS), Improving Access to Psychological Therapies (IAPT), and Community Services Data Set (CSDS). In the future, PLICS data may also be linked to the Ambulance Data Set (ADS) which is still in a pilot phase.


Who we share the data with

We treat the data we hold with great care. All data which is shared by NHS Digital is subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the relevant health and social care purpose will ever be shared.

Data is shared or is expected to be shared with organisations such as healthcare providers, clinicians, commissioners of NHS services, and NHS Improvement, for example:

  • the organisation that provided your care: to assess the effectiveness of your care and to improve the services they offer
  • NHS Improvement: to support the aims and objectives of NHS Improvement’s Costing Transformation Programme
  • NHS clinical commissioning groups (CCGs) and other bodies which are responsible for arranging the provision of health services in England, such as Integrated Care Boards: to help plan and improve NHS healthcare services
  • research organisations, including universities and charities: to carry out research

Details about the PLICS data we have shared with other organisations, except for anonymous data, is published in the NHS Digital Data Uses Register

Anonymous data is also published on the NHS Digital website to inform patients and the public. Data collected during pilot collections will not be published.


National Data Opt-out

This applies to identifiable patient data about your health which is called confidential patient information. If you do not want your confidential patient information to be shared by NHS Digital for purposes except your own care you can register a National Data Opt-out

You can find out more about and register a National Data Opt-out or change your choice on nhs.uk/your-nhs-data-matters.


How long we keep data for

NHS Digital will keep PLICS data for as long as it is necessary for the purposes outlined above in accordance with the Records Management Code of Practice 2021 and our Records Management Policy.

Other organisations we share your personal data with must only keep it for as long as is necessary and as set out in their Data Sharing Agreement. Information about this will be provided in their privacy notices on their websites.


Where we store data

PLICS data will be stored and processed within the United Kingdom (UK).


Your rights over your data

You can read more about the health and care information collected by NHS Digital, and your choices and rights in:


Our Data Protection Officer

Our Data Protection Officer is Jon Moore who can be contacted at [email protected].


Changes to this notice

We may make changes to this Transparency Notice. If we do, the 'last edited' date on this page will also change. Any changes to this notice will apply immediately from the date of any change.


Information for providers

NHS Digital has received Mandatory Requests under sections 255 and 256 of the Health and Social Care Act 2012 (the 2012 Act) from Monitor (now referred to as NHS Improvement). These request that NHS Digital collects and analyses Patient Level Information and Costing Systems (PLICS) data from NHS Trusts (providers) in England to support the aims and objectives of NHS Improvement’s Costing Transformation Programme.

Providers are legally required to submit returns of PLICS data, in accordance with the Data Provision Notices (DPNs) issued to them under section 259(1)(a) of the 2012 Act. However, providers may themselves exclude records that are subject to any other restriction on disclosure, such as by other laws.

Patients using the services covered by the PLICS data collection must be made aware by the provider that their personal data will be shared with NHS Digital.  

Ensuring fairness is the responsibility of the provider from which the data will be collected but NHS Digital has provided some suggested wording below.

Providers can be assured that the processing of this information will not have any adverse impact upon their patients as the data will be held securely with limited access for those NHS Digital employees with the requisite clear data access in line with standard NHS Digital processing. Any published outputs are in aggregate anonymous form with disclosure control applied, which ensures patients are not inadvertently identified.


Transparency information for patients

A key transparency requirement under the UK GDPR is that individuals have the ‘right to be informed’ about the collection and use of their personal data. The following suggested wording is intended to be incorporated into a provider’s existing information for patients. It does not need to be a separate leaflet.

Suggested wording for inclusion in patient transparency information

Controller’s contact details

[Insert your organisation’s name and contact details here]

Data Protection Officer’s contact details

[Insert contact details of your organisation’s Data Protection Officer]

Our purpose and legal basis for processing

We collect information about you (your personal data) in order to provide you with healthcare. We also use your data to assess the effectiveness of the services we provide so that we can provide you with the best possible care and ensure that we can continually improve our services.

Our lawful basis for processing Patient Level Information and Costing Systems (PLICS) data under the UK General Data Protection Regulation (UK GDPR) is Article 6(1)(e) – because it is necessary for us to process the data to carry out our legal duties under the National Health Service Act 2006.

As the PLICS data we process is health data, which is a special category of data under UK GDPR, we also need an additional legal basis under Article 9 of UK GDPR. This is Article 9(2)(h) – because the processing is necessary for the purposes of providing you with health care or managing the health and social care system - this is permitted under paragraph 2 of Schedule 1 of the Data Protection Act 2018.

NHS Digital has a legal obligation to collect the PLICS data from us, and has issued us with a Data Provision Notice (DPN) under section 259(1)(a) of the Health and Social Care Act 2012. This means we have a legal obligation to submit PLICS data to them in accordance with the manner and frequency set out in the DPN.

What we do with it

The PLICS data is securely sent to NHS Digital, which is the central organisation that receives the PLICS data from other publicly funded providers of Acute, Mental Health, Improving Access to Psychological Therapies, Ambulance and Community Services across England in relation to Patient Level Information and Costing. NHS Digital combines the data we send with other corresponding data sent by other care providers and removes all identifying details before the data is issued to other organisations.

Your data is used to inform new costing methods for NHS services and enables us to receive information back from NHS Digital and NHS Improvement that we can use to maximise our resources and improve efficiencies.

The PLICS data is used to produce reports that only show summary numbers of, for instance, analysis of costing data for accident and emergency (A&E), admitted patient care (APC) and outpatient (OP) activity. It is impossible to identify any individual patient in the reports, but the reports do help us to improve the care we provide to you and other patients. Anonymous information is also published on NHS Digital’s website.

The expected benefits of PLICS to you as a patient include improving patient outcomes and allowing commissioners and providers to better understand costs and activity flows, so enabling them to maximise the use of taxpayer’s investments.

How NHS Digital uses your data

You can find out more information about how NHS Digital uses your PLICS data including their lawful basis for processing, how long they hold it for and your rights at:

Alternatively, you can call 0300 303 5678.

How long we keep it

[Insert details here of how long your organisation retains PLICS data]

What are your rights?

You have a right to object to the processing (use) of your personal data in some circumstances by letting us know [insert contact details here]. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it. This will not affect your treatment in any way.

You can also make a subject access request for information that we hold about you.

[insert details here of how patient can make a subject access request]

You also have the right to have inaccurate personal data rectified and to request the restriction or suppression of your personal data in specific circumstances, for example if you feel that the data held is inaccurate. Please contact us on [insert contact details here].

Your right to complain

If you wish to raise a complaint concerning our handling of your personal data, please visit our feedback and complaints pages [insert link to your organisation’s complaints pages].

You also have a right to raise a concern with the Information Commissioner’s Office at any time. Their contact details are: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Last edited: 5 October 2022 11:03 am