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KO41A Hospital and Community Health Services Complaints Collection

Frequency: quarterly

Access the data - data on written complaints in the NHS.

Background to the collection

The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.

All NHS organisations and those delivering NHS services are required to submit Quarterly returns to NHS Digital.

The information obtained from the KO41a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • section 1: Organisation Details and Organisation Site Details 
  • section 2: Summary of  overall numbers of complaints
  • section 3: Age of patient         
  • section 4: Status of complainant
  • section 5: Service area
  • section 6: Subject area of clinical treatment with sub-categories
  • section 7: Subject area
  • section 8: Profession

Launch and submission dates

Period Launch date Deadline date

Q1 - 1 April 2018 - 30 June 2018

2 July 2018 27 July 2018

Q2 - 1 July 2018 - 30 September 2018

1 October 2018 26 October 2018

Q3 - 1 October 2018 - 31 December 2018

2 January 2019 25 January 2019

Q4 - 1 January 2019 - 31 March 2019

1 April 2019 26 April 2019

Guidance

SCDS data collection system

Last edited: 8 October 2018 8:42 am