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KO41A Hospital and Community Health Services Complaints Collection

Frequency: quarterly

Access the data - data on written complaints in the NHS.

Background to the collection

The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.

All NHS organisations and those delivering NHS services are required to submit Quarterly returns to NHS Digital.

The information obtained from the KO41a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • section 1: Organisation Details and Organisation Site Details 
  • section 2: Summary of  overall numbers of complaints
  • section 3: Age of patient         
  • section 4: Status of complainant
  • section 5: Service area
  • section 6: Subject area of clinical treatment with sub-categories
  • section 7: Subject area
  • section 8: Profession

Launch and submission dates

Period

Launch date

Deadline date

Q1 - 1 April 2019 - 30 June 2019

01 July 2019

26 July 2019

Q2 - 1 July 2019 - 30 September 2019

07 October 2019

01 November 2019

Q3 - 1 October 2019 - 31 December 2019

06 January 2020

31 January 2020

Q4 - 1 January 2020 - 31 March 2020

06 April 2020

01 May 2020

Guidance

SCDS data collection system

Last edited: 26 June 2019 9:12 am