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KO41A Hospital and Community Health Services Complaints Collection
Page contents
Frequency: Quarterly
Access Data on Written Complaints in the NHS
Background to the collection
The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.
All NHS organisations and those delivering NHS services are required to submit Quarterly returns to NHS Digital.
The information obtained from the KO41a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in equity and excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:
- section 1: organisation details and organisation site details
- section 2: Summary of overall numbers of complaints
- section 3: Age of patient
- section 4: Status of complainant
- section 5: Service area
- section 6: Subject area of clinical treatment with sub-categories
- section 7: Subject area
- section 8: Profession
Launch and submission dates 2020 - 2021
|
Reporting period |
Submission start date |
Submission end date |
|---|---|---|
|
Q3: 1 October 2020 to 31 December 2020 |
5 April 2021 |
14 May 2021 |
|
Q4: 1 January 2021 to 31 March 2021 |
5 April 2021 |
14 May 2021 |
Guidance
SDCS data collection system
Last edited: 15 January 2021 12:24 pm