KO41a Hospital and Community Health Services Complaints collection

Frequency: Annual

Access Data on Written Complaints in the NHS

Data on Written Complaints in the NHS

Background to the collection

All NHS organisations and those delivering NHS services are required to submit an annual KO41a return. These data were previously collected quarterly but from the 2022-23 reporting period will be collected annually.

The information obtained from the Ko41a collection monitors written complaints received by the NHS regarding Hospital and Community Health Services and final published data are available through the Data on Written Complaints publication.

The data required for this collection are:

organisation details and organisation site details
summary of overall numbers of complaints
age of patient
status of complainant
service area
subject area of complaint
profession

Launch and submission dates 2022 - 2023

Reporting period	Submission start date	Submission end date
1 April 2022 - 31 March 2023	26 June 2023	4 August 2023

Guidance

KO41a complaints data items lookup validations

xlsx 63 KB

KO41a SDCS template

xlsx 21 KB

SDCS data collection system

ARTICLE

Strategic Data Collection Service (SDCS)

The Strategic Data Collection Service (SDCS) is a secure data collection system used by health and social care organisations to submit data to NHS England.

Last edited: 15 June 2023 2:10 pm