Hospital and Community Health Services Complaints Collection (KO41a)

BAAS: R00030
Frequency: quarterly


Access the data - data on written complaints in the NHS.

Background to the collection

The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.

All NHS organisations and those delivering NHS services are required to submit Quarterly returns to NHS Digital.

The information obtained from the KO41a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • section 1: Organisation Details and Organisation Site Details 
  • section 2: Summary of  overall numbers of complaints
  • section 3: Age of patient         
  • section 4: Status of complainant
  • section 5: Service area
  • section 6: Subject area of clinical treatment with sub-categories
  • section 7: Subject area
  • section 8: Profession

Launch and submission dates

Period Launch date Deadline date
Q1 - 1 April 2016 - 30 June 2017 3 July 2017 28 July 2017
Q2 - 1 July 2017 - 30 September 2017 2 October 2017 27 October 2017
Q3 - 1 October 2017 - 31 December 2017 2 January 2018 26 January 2018
Q4 - 1 January 2018 - 31 March 2018 2 April 2018 28 April 2018

Guidance

SCDS data collection system