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Kate Every, Service Designer for the NHS Test and Trace programme, looks at how using data and research helped the team meet the challenge of ensuring anyone within the UK population could carry out a lateral flow test for COVID-19.
Rhiannon Smith, Content Designer for NHS.UK, explains how the NHS website team are making content about skin symptoms more inclusive.
Caroline Finucane, who leads the content team for the COVID-19 testing service, shares some principles that will be useful for anyone working on a fast-paced, complex government project.
Tero Väänänen, Head of Design at NHS Digital, talks about how important it is to design your organisation before you start designing services.
NHS Digital’s Head of User Research, Rochelle Gold, asks the question – is it time to drop the ‘user’ from user research?
Matthew Lund, who heads up the User Research team that works across the online COVID-19 Testing service, talks about the challenges of ensuring the needs of users remain at the forefront of a vital, fast-moving and high-profile programme.
Simon Davis, a senior user researcher who works across our screening programmes, explains how important it is to get stakeholders involved in designing services that truly meet peoples’ needs.
Brie Whyatt, Interaction Design Graduate, explains how the NHS App team improved the appointment booking process in the app by creating user stories, using the NHS digital service manual and doing usability tests to help patients and GP surgeries during this exceptionally challenging winter.
Matt Edgar, Victoria Betton and Simon Dixon introduce a new industry working group set up to bring the NHS and tech sector together to advance the cause of user-centred design in health and care.
Adriano Gazza, Multimedia team lead for the NHS website, explains how the principles of user-centred design can help create engaging video, animation and infographic content for the public that is clinically accurate.
As we enter another national coronavirus lockdown, Mitchell Wakefield, one of our user researchers for NHS login, reflects on what he learned doing remote research with blind and low-vision users during the first lockdown and shares his tips on how to get it right.