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10 ways the NHS digital service manual can help you
If you want to build easy-to-use digital health services that put people first, Adrian Smith explains why the NHS digital service manual is a great place to start.
12 November 2020
This blog post will take just 5 minutes of your time, but it could well save you hours of unnecessary work (and head-scratching).
If you design or build products or services for the NHS and you’ve never heard of the NHS digital service manual, then it’s time to take a look.
The service manual has been put together to help NHS teams design and build consistent, usable digital services that put people first.
It’s been through rigorous user research and offers a range of styles, principles and guidance to help with design, development, writing content and accessibility.
Here are 10 ways it can help you in your day-to-day work:
Matt Edgar, Associate Director of Design and User Research at NHS Digital, explains why user centred design is vital in a pandemic – not a ‘nice to have’ – in the first NHS Digital Design Matters blog post.
Conducting user research remotely is challenging but can yield unexpected benefits. Brigit O’Sullivan, User Researcher at NHS Digital, describes what she learned working as a user researcher for the NHS App during lockdown..
Lucy Ha, Product and Delivery Management Graduate, explains how the NHS digital service manual is helping organisations quickly build accessible, consistent digital products and services needed to respond to the coronavirus (COVID-19) pandemic.