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Brie Whyatt, Interaction Design Graduate, explains how the NHS App team improved the appointment booking process in the app by creating user stories, using the NHS digital service manual and doing usability tests to help patients and GP surgeries during this exceptionally challenging winter.
Matt Edgar, Victoria Betton and Simon Dixon introduce a new industry working group set up to bring the NHS and tech sector together to advance the cause of user-centred design in health and care.
Adriano Gazza, Multimedia team lead for the NHS website, explains how the principles of user-centred design can help create engaging video, animation and infographic content for the public that is clinically accurate.
As we enter another national coronavirus lockdown, Mitchell Wakefield, one of our user researchers for NHS login, reflects on what he learned doing remote research with blind and low-vision users during the first lockdown and shares his tips on how to get it right.
Tero Väänänen, Head of Design at NHS Digital, explains why user-centred design is strategic.
If you want to build easy-to-use digital health services that put people first, Adrian Smith explains why the NHS digital service manual is a great place to start.
Conducting user research remotely is challenging but can yield unexpected benefits. Brigit O’Sullivan, User Researcher at NHS Digital, describes what she learned working as a user researcher for the NHS App during lockdown.
Matt Edgar, Associate Director of Design and User Research at NHS Digital, explains why user centred design is vital in a pandemic – not a ‘nice to have’ – in the first NHS Digital Design Matters blog post.