Skip to main content

NHS Digital Design Matters

A place to share experiences and learning about putting users' needs at the heart of digital services and technology.

 

NHS App: Conducting user research in lockdown

Conducting user research remotely is challenging but can yield unexpected benefits. Brigit O’Sullivan, User Researcher at NHS Digital, describes what she learned working as a user researcher for the NHS App during lockdown.

In a crisis, double down on user needs

Matt Edgar, Associate Director of Design and User Research at NHS Digital, explains why user centred design is vital in a pandemic – not a ‘nice to have’ – in the first NHS Digital Design Matters blog post.