As the Head of User Research, I often have conversations with people about what role user research plays in delivering great services. They can have very different levels of understanding of user research. Some really understand it, others have heard of it but don’t know what it is and some people have never heard of it and make incorrect assumptions.
Rochelle GoldHead of User Research, NHS Digital
Rochelle is Head of User Research at NHS Digital and is responsible for user research strategy and standards across the organisation.
She has previously worked for organisations such as the Probation Service, Commission for Social Care Inspection (now CQC) and the Centre for Criminal Justice, Economics and Psychology at the University of York.