Service Operations Centre


NHS National Service Desk

The NHS National Service Desk log incidents and service requests for national applications and services. These include the Spine 2 Core, Secondary Uses Service (SUS) and National Back Office enquiries.

Call the National Service Desk on 0300 303 5035 or email

National Helpdesk Exeter

The National Helpdesk Exeter provide a first line IT support and incident logging for systems and services end users, including NHAIS users and other NHS professionals, such as GPs and GP practices.

Call the National Helpdesk Exeter on 0300 303 4034 or email

Genomics England IT Service Desk

The Genomics England IT Service Desk provides a single point of contact, accepting all reporting of incidents, service requests and general enquiries from:

  • patients
  • the designated Genomics Medicine Centres based in acute trusts
  • research institutes

Call the Genomics England IT Service Desk on 0300 303 5035 or email

Information Standards Service Desk

The Information Standards Service Desk supports the coding system products used within the NHS. It provides application support for the Information Standards Service.

Call the Information Standards Service Desk on 0300 303 4777 or email

South Devon Service Desk

The South Devon Service Desk provides first line technical support and hands over to South Devon second line technical support staff for nationally delivered services such as Picture Archiving and Communications System and the NHS e-Referral Service.

Call the South Devon Service Desk on 0300 500 7000 or email

Contact details

Contact the Exeter helpdesk by emailing or by calling 0300 303 4034