Contact us
Find out how to contact us about our services.
Creating a new NHS England: NHS Digital has merged with NHS England
NHS Digital merged with NHS England on 1 February 2023.
We can continue to help with queries relating to the systems, services and functions that were formerly run by NHS Digital, and which are now managed by NHS England.
NHS App
The service desks listed on this page cannot offer any support or guidance over the telephone relating to NHS App enquiries.
If you need help with the NHS App or login, please contact the NHS App team (www.nhs.uk) for more information.
If you need medical advice, call 111
If you are a patient and you need medical advice, you should call 111, or use the web service at 111.nhs.uk.
Other useful contacts
COVID-19 vaccinations - for COVID-19 vaccination queries visit the NHS.UK website, or call 119
NHS services - Find details of your local doctor, dentist, or other NHS service at NHS.UK (you do not need to know your NHS number to use NHS services, but it can be useful to have it)
Prescription Prepayment Certificates (PPCs) - buy a PPC, or find out about costs, exemptions, and penalty charges
Internet Explorer no longer supported
Internet Explorer is no longer supported by Microsoft or NHS England. If you're still using this browser to access NHS England’s web-based systems, you should switch to a modern alternative such as Microsoft Edge or Google Chrome.
It is the responsibility of individual organisations to make sure their teams are using supported products.
You will need to contact your own local IT service desk to find out more about your organisation’s plan to switch off Internet Explorer and to ensure continued access to our services.
Customer service centre
NHS England runs data and technology services which support the NHS. Information about our services can be found in our service catalogue, including information which solves most queries.
General enquiries and feedback
If you cannot find the information you need about a specific service, our customer service centre may be able to help. We are unable to assist with enquiries about the wider NHS.
Feedback helps us improve the quality of our products and services. If you would like to give us positive feedback or let us know where we can improve, please get in touch. We record and review all feedback to help us improve our services.
You can contact our customer service centre by:
Email - [email protected]
Telephone - 0300 303 5678
We are open 9am to 5pm, Monday to Friday, except Wednesdays where we open at 9.30am. We are closed on public holidays.
Service desks
NHS England also operates some other service desks, which may be able to help with technical enquiries. The service desks cannot offer any support or guidance relating to NHS App enquiries.
Service desk | Deals with enquiries about | Telephone | Contact |
---|---|---|---|
NHS App team | NHS App features, data and information | Contact the NHS App team | |
Cyber security | Report cyber security concerns | 0300 303 5222 | [email protected] |
NHS national service desk | Spine, Secondary Uses Service (SUS), National Back Office and Exeter helpdesk | 0300 303 5035 | [email protected] |
Information standards service desk | Coding products including SNOMED-CT and ICD | 0300 303 4777 | [email protected] |
Developer help and support | Software development projects using our APIs | Developer help and support |
Complaints
We take complaints about our work, staff, and levels of service very seriously. If you're unhappy with our service, it's important to let us know so we can improve. There are 2 ways to tell us what you think.
You can:
Press enquiries
If you are a journalist or member of the media, then you can contact NHS England's press office.
Freedom of information
Following the merger of NHS Digital with NHS England in 2023, Freedom of Information (FOI) requests are now processed via the NHS England Customer Contact Centre.
You can send Freedom of Information, Environmental Information Regulation and Internal Review requests to [email protected]. Write 'Freedom of Information' in the subject line. If you have difficulty making a written request, please call the Customer Contact Centre on 0300 311 22 33.
The Freedom of Information (FOI) Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.
Our locations
Our head office is in Leeds:
7 and 8 Wellington Place, Leeds, West Yorkshire, LS1 4AP
Last edited: 29 January 2025 12:34 pm