NHS login roadmap

NHS login is a service that is constantly being developed and improved, and we are regularly adding new features based on research and data insights. The roadmap shows what we are working on right now and what we plan to do in the future, but some of these things may change over time.

• Proxy access to medical records: Now in testing phase.
• Expanded MFA: Developing additional multi-factor authentication options, including authenticator apps and Passkeys.
• Account recovery: Launching a new journey enabling users to recover existing NHS login accounts.
• HMPO integration: Streamlining the Proof of Identity (PYI) journey by allowing users to enter their UK passport number for automated verification.

• Inactive account maintenance: Deleting unused NHS logins (P0 & P5) after 2 years of inactivity (users notified via email).

• Journey optimisation: Continuously reviewing user journeys to improve usability and reduce drop-off.

• Accessibility: Ongoing enhancements to meet accessibility standards across all journeys.

You can read more information about NHS digital services on the: 

NHS App roadmap
NHS UK roadmap