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NHS App trouble shooting common issues guide

Date Published:
14 November 2024

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NHS App trouble shooting common issues guide

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Error codes explained
Page contents

This guide covers troubleshooting common NHS App issues that patients may ask about.

Device compatibility and versions

Our support for the NHS App covers:

  • Android: Version 8 (Oreo) and above, with devices that have a front-facing camera
  • Apple iOS : Version 15 and above

Download a copy of this guide as a pdf

Last edited: 6 February 2025 1:14 pm

Chapters

  1. NHS App trouble shooting common issues guide
  2. Error codes explained
  3. Permissions: Turning off patient facing services
  4. Helping patients reconnect to App services: Change in clinical system
  5. Practice and patient level permissions
  6. GP health records
  7. Proxy (linked accounts)
  8. Prescriptions
  9. Appointments
  10. Common issues
  11. Duplicate accounts
  12. User account cleansing
  13. Further support