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NHS App guidance
What GP practices need to know about the NHS App.
See the NHS App the way your patients see it, using a test patient.
Features of the NHS App
Find out what patients can do in the NHS App, and how the features available to them are affected by settings in the clinical system your practice uses.
Referrals using the NHS e-Referral Service (e-RS)
Patients can manage their first hospital or clinic appointment with a specialist, using the NHS App.
Find out how the NHS App can help you triage patients effectively, and get suggested text to promote this to patients.
Patients can send non-urgent messages to your practice securely, and you can reply.
Patients can order prescriptions and nominate a pharmacy.
Patients can book appointments through the NHS App. Find out how to make changes in your clinical system to give them the best possible experience of booking through the app.
Proxy access lets patients access medical services for a child, or someone else they care for.
Patient medical records
Patients can view their medical record, at a level of detail set by you.
Promote the NHS App to your patients
We've developed a range of materials to help you spread the word to your patients.
Help for patients
Help patients get on board with the NHS App, and get more support if they need it.
Training and guidance
Training and support materials
Monitoring use and improving digital access
Check how your patients use the NHS App and encourage digital access.
NHS App dashboard
Use the NHS App dashboard to see how many patients at your practice are using the NHS App, and which features they are using.
Digital tools can empower patients to take control of their own health and care. We know lots of people face barriers to using apps and other technology, and that in some places GP practices are doing great work to help patients get on line and use new digital services.
Any clinical safety incident must be reported.