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The Repeat Caller Service is a national service and a core part of the Integrated Urgent Care national architecture. It acts as an audit for the NHS 111 service, monitoring users who have been processed through the service 3 times or more in a 96 hour period.

Siama Latif, Senior Clinical Informatician at NHS Digital, looks at the process behind how we triage COVID Oximetry @home patients using NHS 111 or 999 services.

Submit 111 or 999 call triage data for quality monitoring purposes, following an NHS Pathways patient phone assessment.

Submit an online consultation via MESH to a GP practice.