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Publication, Part of

Hospital Outpatient Activity 2019-20

National statistics

National Statistics

Current Chapter

Hospital Outpatient Activity 2019-20


This is a report on outpatient activity in English NHS hospitals and English NHS-commissioned activity in the independent sector. This annual publication covers the financial year ending March 2020. It contains final data and replaces the provisional data that are published each month.

The data are taken from the Hospital Episodes Statistics (HES) data warehouse. HES contains records of all admissions, appointments and attendances for patients admitted to NHS hospitals in England.

This publication includes analysis of just under 125 million outpatient appointments recorded in HES data during the 12 month period. A number of breakdowns are provided including by patient's age, gender, whether the appointment was attended or not and by provider. Note that this report counts the number of outpatient appointments rather than the number of patients.

The purpose of this publication is to inform and support strategic and policy-led processes for the benefit of patient care. This document will also be of interest to researchers, journalists and members of the public interested in NHS hospital activity in England.

Also included within this release is supplementary analysis that has been produced to in addition to the Retrospective Review for Earliest Clinically Appropriate Date wider goals of the Ophthalmology transformation program. It contains a count of Outpatient appointments where the Earliest Clinically Appropriate Date is present and the treatment specialty is ophthalmology. This is displayed by provider and month recorded during the April 2019 to March 2020 period.

Number of Outpatient Appointments

In 2019-20, there were 124.9 million outpatient appointments.

This is an increase of 1.3 per cent from the previous year and 66.9 per cent from ten years ago

Number of Outpatient Attendances

In 2019-20, there were 96.4 million outpatient attendances

This is an increase of 0.0 per cent from the previous year and 59.1 per cent from ten years ago

Number of Non-attended Outpatient Appointments

The number of appointments where the patient ‘Did not attend’ is less than Hospital or Patient Cancellations

Between 2009-10 and 2019-20 did not attends have increased by 15.0 per cent whereas Hospital and Patient Cancellations have increased by 124.0 per cent and 92.7 per cent respectively.

Last edited: 13 January 2022 10:52 am