The outcome of the request for support can be categorised into three main support areas; short term care to maximise independence (ST-Max), long term care, and other support. Around one in eight requests (12.6%) resulted in clients receiving short term care to maximise independence and 8.5% of requests resulted in long term care being provided to the client. These areas of support are covered in more detail later in the report.
Figure 9 below shows how outcomes of the requests for support by new clients differ by age group.
For 18 to 64 year olds, 6.4% of requests resulted in the client being offered ST-Max whereas for clients aged 65 and over, 15.1% of requests were resulted in ST-Max.
Just over a third (34.5%) of requests from 18 to 64 year olds resulted in no services provided compared to just over a quarter (25.6%) of requests from those aged 65 and over. Where no services were provided, there were 34,860 requests (6.5%) where the client died after requesting services, but before receiving any.
Nearly one in three (30.8%) requests for support from 18 to 64 year olds resulted in universal services compared to one in four (25.4%) requests for support from clients aged 65 and over.
When compared to 2017-18, for all ages combined there has been a shift away from ‘Universal Services / Signposted to other services’ (28.8% of all requests in 2017-18 decreasing to 27.0% in 2018-19) and an uplift in ‘No services provided’ (25.1% of all requests in 2017-18 increasing to 26.3% in 2018-19).
These outcomes to a request for support can sometimes be difficult to interpret and should not be seen as reflecting negatively on a local authority, but more as a statement about the nature of request for support that was made.
Another noticeable change is for clients aged 65 and over where the request for support resulted in ongoing low level support. This has increased by 29,560 requests since last year and as a proportion of all requests for clients aged 65 and over has risen from 17.2% in 2017-18 to 18.4% in 2018-19
Figure 9: Overview of requests for support relating to Adult Social care received by local authorities, 2018-19