KO41b Primary Care (GP and Dental) Complaints Collection

Frequency: Annual

Access the data - data on written complaints in the NHS.

Access the data collection system (for existing users).

The information obtained from the KO41b collection monitors written complaints received by NHS primary care providers (GP and dental practices) and integrated care boards (ICBs). ICBs should only submit data on complaints that have been received directly by the commissioner. 

The data for GP practices and ICBs will be collected via the NHS England Strategic Data Collection Service (SDCS).

The data for dental practices will be collected by the NHS Business Services Authority and passed to NHS England by a secure transfer.