The data below is the historic practice level Cloud-Based Telephony in General Practice data covering the Period 1 October 2024 to 30 September 2025. Practice level data from after this time is available through the Cloud Based Telephony Publication. The metadata file below contains caveats and data quality notes and we suggest it be used alongside the data at all times.
The Cloud-Based Telephony Data in General Practice publication containing June 2026 data released on 30 July 2026, includes additional data to support the reporting of:
- call waiting time between 8am and 10am
- call waiting time during core hours (8am to 6.30pm)
The historical data for these can be found at Cloud-based telephony data in general practice - Calls Answered Metrics.
Change of notice : Incorrect labelling of time categories
It has been brought to our attention that a previous release of this publication contained incorrect time categories. The 10:00-11:59 category was incorrectly labelled as 11:00-11:59. Data covering 10:00-11:00 was included in the category, but this was not reflected in the naming of the category.
We have since issued a new set of files which rectify this issue. We apologise for any inconvenience caused.
Date of change: 3 December 2025, 09:15