The data below is the historic practice-level Cloud-Based Telephony in General Practice data covering the period 1 October 2024 to 31 May 2026.
The Cloud-Based Telephony Data in General Practice publication containing June 2026 data released on 30 July 2026, includes additional data to support the reporting of:
- call waiting time between 8am and 10am
- call waiting time during core hours (8am to 6.30pm)
Practice-level data from after this time is available through the Cloud Based Telephony Publication. The metadata file below contains caveats and data quality notes and we suggest it be used alongside the data at all times.