Skip to main content
Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. More about the merger.

Urgent care self-service tool

The urgent care self-service tool, also known as the streaming and redirection tool, is a kiosk-based service, provided as a web application, for patients who arrive at accident and emergency (A&E) departments and urgent care settings with no pre-booked arrival time.

How it works

Patients answer questions about the symptoms they have arrived with, so that the service can direct them to the most appropriate care. Depending on the answers they give, this could mean people are seen where they are, or they're referred to other appropriate services in the area.

The service has been commissioned as part of the 111 First initiative, which encourages everyone with an urgent health concern to visit or call 111 to find out the best place to get help and to get booked in if appropriate.

The tool is designed to provide help and direction for patients who did not contact a 111 service beforehand and have arrived with no pre-booked arrival time or appointment.

How we use patient data

Take our survey

Last edited: 14 May 2021 3:17 pm