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When to use this service

This service is used in situations where information needs to be accessed, shared or updated across organisational boundaries as part of real‑world workflows.

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When this service is typically used

This service is typically used where information needs to be accessed, shared or updated across organisational boundaries as part of delivering care or supporting services.

This may include situations where:

  • information held in one system is needed in another
  • systems need to exchange data as part of a workflow
  • users need access to up‑to‑date information recorded elsewhere

Common scenarios

The following scenarios show how this service is typically used in real-world workflows that involve accessing, sharing or updating information across systems and organisations.

Accessing information from another system during care
Accessing information from another system during care

This service is used when information held in one system needs to be available to authorised users in another system.

For example, this applies when users deliver care outside the organisation where the information was originally recorded and need access to relevant and up‑to‑date information.

This is relevant where your product or service needs to display or use information held in another system as part of delivering care or supporting decision‑making.

Sharing updates between systems after an event or interaction
Sharing updates between systems after an event or interaction

This service is used when information captured in one system needs to be shared with another so that related records can be kept up to date after care or an event.

This is relevant where your product or service captures information that needs to be reflected in another system to support continuity or record‑keeping.

Supporting workflows across multiple organisations or systems
Supporting workflows across multiple organisations or systems

This service is used when workflows depend on multiple systems working together across organisational boundaries. This includes workflows where information needs to be accessed, updated or exchanged at different stages.

This is relevant where your product or service forms part of a wider process involving more than one organisation or system, and depends on information being shared or retrieved.

Care settings and roles

This service may be relevant across a range of care settings and roles, depending on how it is used.

Care settings

  • primary care
  • secondary care
  • community care
  • cross‑organisation pathways

Roles

  • clinical teams accessing or updating information
  • operational teams coordinating activity across services
  • digital teams building or integrating systems that support these workflows

When this service may not be suitable

This service may not be needed if:

  • all required information is already available within a single system
  • workflows do not involve multiple organisations or systems
  • there is no need to access, share or update information across system boundaries

How this relates to your use case

The way this service is used will depend on:

  • your organisation or care setting
  • the systems involved
  • the type of data being accessed or exchanged

To understand how these scenarios are supported, you can explore:

Last edited: 23 June 2026 12:47 pm