Service availability
This service is available for use in organisations and systems that meet the required conditions.
Availability depends on the care setting, systems in use, and service rollout.
Current status and usage
This service is used across a range of organisations and care settings.
The service is currently live in selected environments where systems have been integrated and approved for use.
It is a bronze service, meaning it is supported between 8am and 6pm, Monday to Friday.
National usage policy
This service is strongly recommended for national communications that support direct care.
An approach for other services, including local services across care settings, may also be defined where there is demand for using the service.
Where it's available
Availability depends on:
- care setting
- system capability
- approved use cases
- organisational readiness
Roadmap
The service continues to evolve, with ongoing development and expansion of capabilities, availability and supported use cases.
Jan to March 2026
- Initial rollout or early adopter activity
March to May 2026
- Onboarding and adoption activity
May to July 2026
- Transition or retirement of legacy components
Last edited: 23 June 2026 12:59 pm