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Remote smartcard registration – emergency guidance for Registration Authorities
This process will apply when face-to-face registration meetings and the use of identity checkers are not possible during the Coronavirus (COVID-19) pandemic.
Streamlining authentication guidance for clinicians
To be issued with an NHS smartcard, health professionals and NHS staff must have their identity verified to NHS Employers' identity check standards.
Local registration authority managers will find it useful to refer to the National Registration Authority Policy.
Care Identity Service users will find it useful to refer to the Registration Authorities Operational and Process Guidance.
Registration authority support teams with an account on the Oberthur portal can order a supply of smartcards, and readers can be ordered directly from NHS Digital.
Individual card users should contact their local registration authority teams.
Find contact details for primary care service provider organisations.
Further information
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internal Primary care service provider contact details
Find contact details for Registration Authority (RA) primary care service provider organisations that support primary care organisations.
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internal Care Identity Service
Find forms, guidance leaflets, and the latest news and updates related to the Care Identity Service.
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internal Smartcard and smartcard reader requests
Find out how to request smartcards and smartcard readers.
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internal Smartcard printers
Find out about ordering printer materials and additional printers, along with how to report printer problems.
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internal Registration Authority training
Find out about Care Identity Services e-learning materials.
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external
Oberthur portal
Order a supply of smartcards
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internal Approved authentication tokens privacy notice and terms and conditions for NHS Identity and Care Information Service (CIS) users
These terms and conditions cover all access to the NHS Care Records Service applications.