Primary care service provider contact details
Find contact details for Registration Authority (RA) primary care service provider organisations that support primary care organisations.
North East
North of England (NECS)
North East of England
Darlington CCG
Durham Dales
Easington and Sedgefield CCG
North Durham CCG
Newcastle Gateshead CCG
North Tyneside CCG
Northumberland CCG
South Tyneside CCG
Sunderland CCG
South Tees CCG
Hartlepool and Stockton CCG
Derbyshire CCG
Contact details
NECS service desk
Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340
Cumbria (only)
North Cumbria Integrated Care NHS Foundation Trust
Contact details
Email: [email protected]
Website: www.ncic.nhs.uk
Tel: 01228 608888
North West
Greater Manchester Shared Services
Greater Manchester
Contact details
Roy Blair - RA and Digital Identity Lead
Email: [email protected]
Tel: 0161 290 4904
Blackpool Teaching Hospitals
Fylde Coast and Lancaster
Contact details
Martyn McKechnie - RA manager
Email: [email protected]
Website: https://www.bfwh.nhs.uk/
Tel: 01253 951016 - Option 9 (for smartcard department)
Informatics Merseyside
Liverpool
South Sefton
Southport & Formby
Mersey Care FT
Liverpool Heart and Chest
Contact details
Kathryn Saul - RA manager
Email: [email protected]
Website: https://www.imerseyside.nhs.uk
IT Service Desk telephone numbers:
https://www.imerseyside.nhs.uk/get-in-touch/it-service-desk-telephone-numbers
Mid Cheshire Hospitals NHS Foundation Trust
Martin Foley - RA manager
Email: [email protected]
Tel: 01270 273894
Mid Mersey and West Lancashire Teaching Hospitals NHS Trust
Wendy Price - RA Manager
Email: [email protected]
Tel: 0151 676 5717
Yorkshire and the Humber
Humber Area – North East Lincolnshire, North Lincolnshire, East Riding of Yorkshire and Hull CCG
RA Provider: N3i
Phone: 0300 002 0001
Email: [email protected]
North Yorkshire and Vale of York CCG
NECS service desk
Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340
South Yorkshire Area – Sheffield, Barnsley and Doncaster CCG Area
RA Provider: Sheffield CCG
Phone: 0114 305 1030
Email: [email protected]
Rotherham CCG Area
RA Provider: The Rotherham NHS Foundation Trust
Phone: 01709 426505
Email: [email protected]
The Health Informatics Service
West Yorkshire Area and Leeds Area – Bradford and Craven CCG and Leeds CCG
Huddersfield, Calderdale and Wakefield areas (only)
Kirklees CCG
Greater Huddersfield CCG
Wakefield CCG
Calderdale CCG
Local Care Direct
Contact details
Email: [email protected]
Website: http://www.this.nhs.uk
Tel: 0845 127 2600
East Midlands and the East of England
Suffolk area of Suffolk and North East Essex ICB (except ICB staff)
NECS service desk
Email: [email protected]
Website: https://www.necsu.nhs.uk/
Tel: 0300 555 0340
HBL ICT Services (hosted by E&N Herts CCG)
Bedfordshire, Luton and Milton Keynes CCG
East & North Hertfordshire CCG
Herts Valleys CCG
Hertfordshire Community NHS Trust
NHS West Essex CCG
Contact details
Waseem Khan - Access and RA manager
Email: [email protected]
Website: https://www.hblict.nhs.uk/
Tel: 01707 685555
NHS Arden CSU
Coventry
Contact details
IT service desk
Email: [email protected]
Tel: 0247 684 4000
NHS Arden and Greater East Midlands CSU
Cambridgeshire and Peterborough CCG:
Cambridgeshire and Peterborough ICB
Lincolnshire:
NHS Lincolnshire ICB
Northamptonshire:
NHS Northamptonshire ICB
Essex:
NHS Mid and South Essex ICB
Plymouth, Hampshire, Southampton and Isle of Wight:
NHS Hampshire and Isle of Wight ICB
Contact details
Email: [email protected]
Tel: 0300 123 10 20 – RA option (For urgent issues)
NHS Nottingham and Nottinghamshire ICB
Sherwood Forest Hospitals NHS Trust
NEMS
Nottingham CityCare Partnership
Primary Integrated Care Service
Bassetlaw CCG
Contact details
Use our portal to report issues. Speak to your store/branch/pharmacy manager to obtain the portal logon details).
NHS Leicestershire Health Informatics Service
Leicester
Leicestershire
Rutland
Contact details
Afroz Kidy - RA manager for the Leicestershire Partnership NHS Trust, Parent Org to Leicestershire Health Informatics
Tel: 0116 295 3500
Norfolk Community Health and Care (NCHC)
Norfolk and Waveney (26A)
Contact details
Email: [email protected]
Website: https://norfolk.alembacloud.com/production/portal.aspx
Tel: 01603 508622 (ext 8622)
Pharmacy staff (Derbyshire)
Pharmacy staff should contact the NECS service desk:
Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340
West Midlands
Coventry and Warwickshire ICB
Contact details
Coventry and Rugby: [email protected]
Warwickshire: [email protected]
Herefordshire and Worcestershire CCG
Contact details
General enquiries/primary contact email: [email protected]
For calls relating to requests already raised by e-mail: 01432 383831
For escalations to RA Manager: 01432 383878 or [email protected]
Midlands and Lancashire CSU (MLCSU)
Cheshire, Warrington and Wirral
West Midlands
Stoke-on-Trent
Staffordshire
Lancashire
Shropshire, Telford and Wrekin
Contact details
Andy Nott - RA manager
Requests should be submitted via our web form
Email: [email protected]
We do not accept requests for smartcards via telephone
Primary Care Support England
Leeds
Preston
Clacton-On-Sea
Contact details
Michael Dewhirst - Email: [email protected]
Debbie Allen - Email: [email protected]
Website: https://pcse.england.nhs.uk/
Tel: 0333 0142884
Staffordshire
Contact details
Service desk - Email: [email protected] - Tel: 07595 091657
Website: https://www.midlandsandlancashirecsu.nhs.uk/
London
North West London ICB
Ealing
Hounslow
Hammersmith and Fulham
Central London
Kensington
Chelsea
Hillingdon
Harrow
Contact details
Raphael Danladi - RA manager
Email: [email protected]
Craig Thomas - RA manager
Email: [email protected]
NHS North East London
Contact details
Ray Adeniyi (RA manager)
RA (smartcard) Help Desk
Email: [email protected]
Tel: 0300 303 6779 / 0300 303 6780
South East London ICB
Contact details
Pin Bhandal - RA manager
RA team - IT Help desk
Email: [email protected]
Tel: 020 8176 5400
Bromley Healthcare
Bromley
Contact details
IT helpdesk
Email: [email protected]
Tel: 0208 315 8702
South West London ICB
South West London
Contact details
Tel: 020 3513 6464
Your Healthcare
Kingston
Contact details
Your Healthcare IT Service Desk
Email: [email protected]
Tel: 0208 339 8175
North Central London ICB
Contact details
Nizam Uddin - RA manager
Tel: 020 4506 6006
Email: [email protected]
Self Service Portal: https://nhsncl.service-now.com/itportal
South
NHS South, Central and West (SCW)
SCW provides RA services for child organisations of the ICB’s below (including GPs and Pharmacies).
NHS Sussex ICB
NHS Kent and Medway ICB
NHS Somerset ICB
NHS Bristol, North Somerset and South Gloucestershire ICB
NHS Gloucestershire ICB
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB
NHS Bath and North East Somerset, Swindon and Wiltshire ICB
NHS Surrey Heartlands ICB
NHS Frimley ICB
Contact details
Email: [email protected]
Tel: 0300 561 0429
15N Devon ICB
RA Manager - Jim Goodwin
Email: [email protected]
Tel: 01752 581913 or 01752 580309 or 01752 581903
Cornwall and the Isles of Scilly
Royal Cornwall Hospitals Trust - REF
Cornwall and Isles of Scilly ICB (Pharmacies and GPs) - 11N
Cornwall Partnership NHS Foundation Trust - RJ8
Contact details
Service desk
Email: [email protected]
Tel: 01209 88 1717
NHS Dorset
Contact details
Smartcard support
Email: [email protected]
Website: www.nhsdorset.nhs.uk
Wales
For GP practice staff
DHCW Local Service Desk
Tel: 0333 200 8048
(7.30am-8pm Mon-Fri, 9am-1pm Sat)
Email: [email protected]
For pharmacy staff
NHS Wales Shared Services Partnership
Tel: 029 2090 4030
(8am-5pm Mon-Fri)
Email: [email protected]
Request a change
If you're a Registration Authority Manager for one of these organisations and details have changed, you should complete the update contact details form to ask for the change to be made.
Last edited: 16 September 2024 5:11 pm