Primary care service provider contact details

North of England (NECS)

North East of England
Darlington CCG
Durham Dales
Easington and Sedgefield CCG
North Durham CCG
Newcastle Gateshead CCG
North Tyneside CCG
Northumberland CCG
South Tyneside CCG
Sunderland CCG
South Tees CCG
Hartlepool and Stockton CCG
Derbyshire CCG

Contact details

NECS service desk
Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340

Cumbria (only)

North Cumbria Integrated Care NHS Foundation Trust

Contact details

Email: [email protected]
Website: www.ncic.nhs.uk
Tel: 01228 608888

Greater Manchester Shared Services

Greater Manchester

Contact details

Roy Blair - RA and Digital Identity Lead
Email: [email protected]
Tel: 0161 290 4904

Blackpool Teaching Hospitals

Fylde Coast and Lancaster

Contact details

Martyn McKechnie - RA manager
Email: [email protected]
Website: https://www.bfwh.nhs.uk/
Tel: 01253 951016 - Option 9 (for smartcard department)

Informatics Merseyside

Liverpool
South Sefton
Southport & Formby
Mersey Care FT
Liverpool Heart and Chest

Contact details

Kathryn Saul - RA manager
Email: [email protected]
Website: https://www.imerseyside.nhs.uk
IT Service Desk telephone numbers:
https://www.imerseyside.nhs.uk/get-in-touch/it-service-desk-telephone-numbers

Mid Cheshire Hospitals NHS Foundation Trust

Martin Foley - RA manager
Email: [email protected]
Tel: 01270 273894

Mid Mersey and West Lancashire Teaching Hospitals NHS Trust

Wendy Price - RA Manager
Email: [email protected]
Tel: 0151 676 5717

Humber Area – North East Lincolnshire, North Lincolnshire, East Riding of Yorkshire and Hull CCG

RA Provider: N3i
Phone:  0300 002 0001
Email:  [email protected]

North Yorkshire and Vale of York CCG

NECS service desk
Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340

South Yorkshire Area – Sheffield, Barnsley and Doncaster CCG Area

RA Provider: Sheffield CCG
Phone: 0114 305 1030
Email: [email protected]

Rotherham CCG Area

RA Provider: The Rotherham NHS Foundation Trust
Phone: 01709 426505
Email: [email protected]

The Health Informatics Service

West Yorkshire Area and Leeds Area – Bradford and Craven CCG and Leeds CCG

Huddersfield, Calderdale and Wakefield areas (only)
Kirklees CCG
Greater Huddersfield CCG
Wakefield CCG
Calderdale CCG
Local Care Direct

Contact details

Email: [email protected]
Website: http://www.this.nhs.uk
Tel: 0845 127 2600

Suffolk area of Suffolk and North East Essex ICB (except ICB staff) 

NECS service desk 

Email: [email protected]
Website: https://www.necsu.nhs.uk/ 
Tel: 0300 555 0340 

HBL ICT Services (hosted by E&N Herts CCG)

Bedfordshire, Luton and Milton Keynes CCG
East & North Hertfordshire CCG
Herts Valleys CCG
Hertfordshire Community NHS Trust
NHS West Essex CCG

Contact details

Waseem Khan - Access and RA manager
Email: [email protected]
Website: https://www.hblict.nhs.uk/
Tel: 01707 685555

NHS Arden CSU

Coventry

Contact details

IT service desk
Email: [email protected]
Tel: 0247 684 4000

NHS Arden and Greater East Midlands CSU  

Cambridgeshire and Peterborough CCG:

Cambridgeshire and Peterborough ICB

Lincolnshire:

NHS Lincolnshire ICB

Northamptonshire:

NHS Northamptonshire ICB

Essex:

NHS Mid and South Essex ICB

Plymouth, Hampshire, Southampton and Isle of Wight:

NHS Hampshire and Isle of Wight ICB

Contact details

Email: [email protected]
Tel: 0300 123 10 20 – RA option (For urgent issues)

NHS Nottingham and Nottinghamshire ICB

Sherwood Forest Hospitals NHS Trust
NEMS
Nottingham CityCare Partnership
Primary Integrated Care Service
Bassetlaw CCG

Contact details

Use our portal to report issues.  Speak to your store/branch/pharmacy manager to obtain the portal logon details). 

NHS Leicestershire Health Informatics Service

Leicester
Leicestershire
Rutland

Contact details

Afroz Kidy - RA manager for the Leicestershire Partnership NHS Trust, Parent Org to Leicestershire Health Informatics
Tel: 0116 295 3500

Norfolk Community Health and Care (NCHC)

Norfolk and Waveney (26A)

Contact details

Email: [email protected]
Website: https://norfolk.alembacloud.com/production/portal.aspx
Tel: 01603 508622 (ext 8622)

Pharmacy staff (Derbyshire)

Pharmacy staff should contact the NECS service desk:

Email: [email protected]
Website: https://www.necsu.nhs.uk
Tel: 0300 555 0340

Coventry and Warwickshire ICB

Contact details

Coventry and Rugby: [email protected]

Warwickshire: [email protected]

Herefordshire and Worcestershire CCG

Contact details

General enquiries/primary contact email: [email protected]
For calls relating to requests already raised by e-mail: 01432 383831
For escalations to RA Manager: 01432 383878 or [email protected]

Midlands and Lancashire CSU (MLCSU)

Cheshire, Warrington and Wirral
West Midlands
Stoke-on-Trent
Staffordshire
Lancashire
Shropshire, Telford and Wrekin

Contact details

Andy Nott - RA manager

Requests should be submitted via our web form

Email: [email protected]

We do not accept requests for smartcards via telephone

Primary Care Support England

Leeds
Preston
Clacton-On-Sea

Contact details

Michael Dewhirst - Email: [email protected]
Debbie Allen - Email: [email protected]
Website: https://pcse.england.nhs.uk/
Tel: 0333 0142884

Staffordshire

Contact details

Service desk - Email: [email protected] - Tel: 07595 091657
Website: https://www.midlandsandlancashirecsu.nhs.uk/

North West London ICB

Ealing
Hounslow
Hammersmith and Fulham
Central London
Kensington
Chelsea
Hillingdon
Harrow

Contact details

Raphael Danladi - RA manager
Email: [email protected]

Craig Thomas - RA manager
Email: [email protected]

NHS North East London 

Contact details

Ray Adeniyi (RA manager)
RA (smartcard) Help Desk

Email: [email protected]

Tel: 0300 303 6779 / 0300 303 6780

South East London ICB 

Contact details 

Pin Bhandal - RA manager 
RA team - IT Help desk 
Email: [email protected]

Tel: 020 8176 5400 

Bromley Healthcare

Bromley 

Contact details

IT helpdesk
Email: [email protected]

Tel: 0208 315 8702

South West London ICB 

South West London 

Contact details 

Tel: 020 3513 6464 

Your Healthcare

Kingston 

Contact details

Your Healthcare IT Service Desk
Email: [email protected] 
Tel: 0208 339 8175

North Central London ICB 

Contact details 

Nizam Uddin - RA manager 
Tel: 020 4506 6006 
Email: [email protected] 
Self Service Portal: https://nhsncl.service-now.com/itportal 

NHS South, Central and West (SCW)

SCW provides RA services for child organisations of the ICB’s below (including GPs and Pharmacies).

NHS Sussex ICB

NHS Kent and Medway ICB

NHS Somerset ICB

NHS Bristol, North Somerset and South Gloucestershire ICB

NHS Gloucestershire ICB

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

NHS Surrey Heartlands ICB

NHS Frimley ICB

Contact details

Email: [email protected]
Tel: 0300 561 0429

15N Devon ICB

RA Manager - Jim Goodwin
Email: [email protected]
Tel: 01752 581913 or 01752 580309 or 01752 581903

Cornwall and the Isles of Scilly

Royal Cornwall Hospitals Trust - REF

Cornwall and Isles of Scilly ICB (Pharmacies and GPs) - 11N

Cornwall Partnership NHS Foundation Trust - RJ8

Contact details

Service desk
Email: [email protected]
Tel: 01209 88 1717

NHS Dorset

Contact details

Smartcard support
Email: [email protected]
Website: www.nhsdorset.nhs.uk

For GP practice staff

DHCW Local Service Desk

Tel: 0333 200 8048

(7.30am-8pm Mon-Fri, 9am-1pm Sat) 

Email: [email protected] 

For pharmacy staff

NHS Wales Shared Services Partnership  

Tel: 029 2090 4030

(8am-5pm Mon-Fri)

Email: [email protected] 

If you're a Registration Authority Manager for one of these organisations and details have changed, you should complete the update contact details form to ask for the change to be made.