Troubleshooting and frequently asked questions 

The list of manufacturers is determined by the organisation that is accessing the EPR Service. For example, if a Trust requires a new endpoint, this should be set up by their system supplier. The smartcard used to set up the connection should have the End Point Administrator role at the required manufacturer organisation.

This is likely because a Certificate Signing Request  (CSR) was not provided when the request was raised, or the issued certificate has expired. If the details of the End Point are correct (that is - you don’t want to modify anything), you can request a new certificate via the same method as a renewal (Q3).

Steps outlined below:

1. Click on ‘Manage Endpoint’
2. Click on the ‘select’ link
3. Search for the recipient organisation
4. Select the organisation and press the Confirm button
5. Locate the required party key, using the filter field if required
6. Click on the radio button to the left of the party key
7. Select ‘Issue Certificate’
8. Check the details and paste a CSR in the new page
9. Click ‘Issue Certificate’

This will send the request to EMT for approval. When this request is approved, you can then follow steps under 'Retrieve certificate' as normal to retrieve the certificate.

Clicking on the party key itself will take you into the details and you’ll have to repeat steps under 'Retrieve certificate' to return to the list. You need to select the radio button to the left of the party key in order to select the ‘retrieve certificate’ or ‘issue certificate’ buttons. 

This functionality is not currently in use and selecting ‘Yes’ in this field may delay the approval of the request. The request will be approved and implemented, minus any requested DNS changes. To implement a DNS registration request please complete and return the DNS Registration request form, which is available from the SA Service Desk ([email protected]).