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Platforms Support Desk - Changes to support due to COVID-19
From Monday 23 March 2020 the Platforms Support Desk have been following the Government's recommendation for non-essential staff to work from home.
Unfortunately we will not be able to process any smartcards that are sent to us due to our office building being closed, nor will we be in a position to send out any smartcards.
We therefore advise where possible that you contact your RA Managers for any smartcard requests. If this is not possible please let us know, and if the homeworking situation become protracted we will try and make the necessary arrangements to at least be able to send cards out (if not receive them).
The team will be monitoring the platforms.supportdesk@nhs.net mailbox and dealing with incidents during office hours as usual. Please use this email address as the primary means of contacting the Platforms Support Desk during this period, rather than using the phone.
The daily emails to inform you that the morning healthcheck status, change success report and forward schedule of change are ready to be viewed, will no longer be sent. However, we will be updating the environment status web page by 9am (Mon-Fri) and keeping the change request information updated, just as we do currently.
Environments
The following environments are available for users to connect to.
Development
The development environments are used by suppliers who are implementing the design, development and system test phases within their own test environment(s). They are also used to perform early testing against the Spine Core, Spine Care Identity Service (CIS) and NHS e-Referral service (e-RS) national systems.
Integration
The integration environments are used for integration testing which proves the end to end capability of messaging between the supplier’s test environment and a Path to Live test environment. It may include testing of new supplier releases as well as regression testing of their existing releases against new Spine Core, Spine Care Identity Service and NHS e-Referral Service national releases.
Deployment
The deployment environments are used to test applications in-situ before live deployments, to help suppliers and NHS organisations develop local site processes, procedures and create a local change process. The deployment environments are also used for user acceptance testing (UAT) with NHS organisations.
Training
The training environments are used by suppliers to train staff on Spine Core messaging, Spine Care Identity Service and NHS e-Referral Service. It should not be used for any type of testing and undergoes a nightly refresh of application data so it can be re-used in subsequent training exercises.
Opentest
The opentest environment is used by suppliers who are performing messaging proof of concepts of their solutions against the Spine Core national system.
Non-functional testing
The non-functional test environment is used by suppliers to perform specific messaging integration testing. Access to the environment can be requested via the Platform Support Desk.
Environments status
Environment build versions
Current versions of the national system applications deployed in each Path to Live environment.
Services
The following services are available across the Path to Live environments.
Spine Core messaging and Spine Core applications
The Spine Core service provides a messaging service that allows certified endpoint message handling systems to query and update data held in the national systems.
The Spine Core system also supports the e-RS national system by providing a messaging interface between e-RS and referrers and providers. Also included in the Spine Core service are the Graphic User Interface (GUI) based Summary Care Record application (SCRa) and Demographic Spine Application (DSA). These allow Spine Core data to be accessed and/or updated without a messaging interface.
The SCRa application also allows access to some specialist data such as migrants and visitors.
Spine Mini Service Provider
Spine Mini Service Provider provides a simple interface to local systems for demographic messaging, allowing quick recovery of details without the requirements of full integration. Messaging functionality is limited to queries.
Spine Secure Proxy
The Spine Secure Proxy provides an access control layer required by certain programs where patient data may be made accessible to certified users and systems.
Message Exchange for Social Care and Health (MESH)
The Message Exchange for Social Care and Health (MESH) provides a workflow based data transfer service that allows registered users to exchange data between secure mailboxes. It is used to support services such as the transfer of Pathology data between labs and hospitals and electronic discharge notes to community medical teams for patients leaving hospital care.
Care Identity Service (CIS)
The Care Identity Service (CIS) controls user access to data held in the national systems. Users access is via a smartcard and uses Role Based Access Control (RBAC). Both smartcards and Access control are managed within the CIS application. Certification and management of message handling systems is also managed within the CIS application.
NHS e-Referral Service (e-RS)
The NHS e-Referral Service (e-RS) allows patients to book a choice of available hospital or clinic appointments based on the patients preference. Patients can book their appointments in the GP surgery at the point of referral, or later at home, on the phone or online.
NHS e-Referral Service Application Programming Interface (e-RS API)
The NHS e-Referral Service API system allows patient systems to perform clinical actions within the e-RS application via an external API interface. These APIs can be configured by the user community and submitted for approval by NHS Digital.
Forms
A list of all the Path to Live environment online forms and when to use them.
Test data
The Solutions Assurance Test Data team provide a wide variety of test data to support customer testing. To find out what options are available, please contact the team.
Email: testdata@nhs.net
Forward change schedule
Find out details of planned changes and how these will impact on environment availability.
Change success report
Find out the success status of changes made to the environments.
News
Contact us
Report an incident
If you have an account, you can use NHS Digital's service portal to log the incident. You will need to have access to the Health and Social Care Network (HSCN) to register for an account.
Otherwise, please use the online incident reporting form (opens in a new window).
Further information
Telephone: 0300 303 4555 (Monday to Friday, 8am to 6pm)
Email: platforms.supportdesk@nhs.net
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