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Information to share with people about accessing their GP record through the NHS App

We have developed materials for GP practices, charities and other organisations to help you inform people about accessing their GP health record through the NHS App or online account.

People with the NHS App or an online account can benefit from being able to see their GP health record at the touch of a button. The NHS App also gives people access to other online services including free health advice, appointment booking and ordering repeat prescriptions.


Support for GP surgeries

All GP surgeries are required to give patients in England online access to new information as it is added to their GP health record. This means people will be able to easily access information including consultation notes, test results and letters.

Help people find out about this service using our promotional pack. It contains materials for use by GP surgeries wishing to:

  • raise awareness that people can access their health record information through the NHS App
  • inform patients about having online record access and what to do if they have questions or need support
  • promote the benefits of the NHS App and online record access

Social media posts for GP practices

Suggested text to let your audiences know about people accessing their GP record online or through the NHS App.  Copy and personalise for your own channels.

Use this link in your social media posts: https://nhs.uk/helpmeapp

Draft post 1

People over 16 can now see new information added to their health record. This includes notes from appointments, test results, and letters. You can view this via the NHS App, NHS website, or another GP online app you use. If you don’t want to see your record, speak to your GP.

Draft post 2

Most of our patients over 16 can now see new information added to their health record. This includes notes from your GP appointments, test results, medications, and letters from hospitals added to your record since [date]

You can view this via the NHS App, NHS website, or another GP online app you use. If you don't want to see your record, speak to your GP. You can visit www.nhs.uk/gp-record for more information or visit our website.

Draft post 3

During your next visit to the GP surgery, speak to reception about accessing new entries to your GP health record on the NHS App.

View consultation notes, letters and test results at the touch of a button.

https://nhs.uk/helpmeapp

Draft text for websites

Draft text for GP websites, to use as posters in the surgery or by reception staff.

Suggested text

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS AppNHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from [insert date that your practice will make the change]. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

Suggested text 2

You can now see new information that is added to your online health record. This information includes notes from your appointment as well as test results and any letters about future appointments. You can see this through the NHS App, website or another health app. If you would like more information, or if you do not want access to your record, please email [insert your GP email address] or call [insert your phone number] or reply “NO” [amend as required].

Video for website or waiting rooms

We have provided a short video which you can link to from your website or play on practice waiting screens. We would recommend you include subtitles when you play the video.

To download the video, open it in YouTube and use the 'Download' button located beneath the video.  


Download the whole promotional pack

The compressed file below includes all the promotional materials on this page.


Materials for other organisations

Suggested social media content and text for charities and other organisations to let your audiences know about people accessing their GP record online or through the NHS App.  Copy and personalise for your own channels.

Example 1

During your next visit to the GP surgery, speak to reception about accessing new entries to your GP health record on the NHS App.

View consultation notes, letters and test results at the touch of a button.

https://nhs.uk/helpmeapp

Example 2

People over the age of 16 can now access their GP health record on the NHS App and nhs.uk. This includes consultation notes, letters and test results.

During your next visit to the GP surgery, ask at reception to find out more.

https://nhs.uk/helpmeapp

Script for phone calls

If you are speaking to someone who you think might benefit from online access to GP health records, you can use the short script below to tell them more.

‘Did you know the NHS is giving people access to their GP health records on the NHS App, NHS website and other online GP service? This means you will be able to see new information added to your record including consultation notes, test results and letters.

Accessing your GP health record can help you better understand and manage your health [or insert specific condition/illness], without having to phone or visit your GP surgery.

You may already have access. To check if you do, click ‘View your GP health record’ in the NHS App.

If you don’t have access yet, speak to the reception team at your GP surgery during your next visit. They can help you get set up.’

Short newsletter copy

The NHS is giving people access to their GP health records on the NHS App, making it easier for you to manage your health. Once you have access, you will be able to see information including consultation notes, test results and letters.

Online access to your GP health records should give you an improved understanding of your health [or insert specific condition/illness], with access to up-to-date and accurate information from your consultations. You will also be able to view the latest information around your care, medications and test results without having to phone your GP surgery. 

During your next visit to your GP surgery, ask at reception about accessing your GP health records on the NHS App or go to https://nhs.uk/helpmeapp to find out more.

The NHS is interested in hearing from anyone who already has access to their online GP record. Please contact [insert name and email] if you think you can help.

Long newsletter copy

Understanding all you can about your condition and what you need to do to stay as healthy as possible is one of the best ways of meeting your health goals.

Greta, who has an ongoing health condition, has access to her GP record and it has helped her manage her vitamin B12 deficiency. She said: “By looking at my blood tests and results, I can begin to understand what ‘normal’ means for me. Because normal is different for all of us. I look at my blood tests before I go to the doctor, so I can see my results and think about them before we speak. This means I can get questions ready in advance and feel informed at my consultation. To me, that is very, very important.”

Access to your GP record can be made through the free NHS App or online account. If you haven’t downloaded the NHS App to your smartphone or tablet, you can find out how to online at https://nhs.uk/helpmeapp. If you have the NHS App or an online account and you cannot see your record you can ask your practice to make it available to you. Once you have access, you will be able to see information from any consultations going forward.

[Insert name] our [insert role] said: “We have long campaigned for people to understand more about their health. If you can see what’s on your record and what your healthcare team have advised you to do, you can be in control of your health and on the path to leading a long and healthy life.”

Vin Diwakar, Medical Director for Secondary Care and Transformation for NHS England, said: “We believe it is every patient’s right to see the health information held about them on their GP record, that it is their information, and it should be easily accessible. This standard of care means you will be able to read your notes and better understand your own health.”

The NHS is interested in hearing from anyone who already has access to their online GP record. Please contact [insert name and email] if you think you can help


Case study

Greta's story

Greta started experiencing problems with her feet a few years ago and was later diagnosed with B12 deficiency. By accessing her GP health record, Greta can take control of her own health and care.

‘My experience started a few years ago, when my doctor first told me about accessing my GP health record on my phone. At this stage, I looked at the odd blood test and just found it interesting. But it really came in handy for me recently.  

I initially started having some problems with my feet and later, in January 2022, I was diagnosed with B12 deficiency. This meant I was seeing the doctor more regularly and having more tests. 

Being able to view my GP health record has made it easier for me to understand and manage my condition.  

If I’m unsure about what something in my record means, I just Google it. When I speak to my doctor, I want to talk about my condition and how I can get better. Not spend time asking for clarification. I can do that at home. For me, it’s about taking control. 

By looking at my blood tests and results, I can begin to understand what ‘normal’ means for me. Because normal is different for all of us. I look at my blood tests before I go to the doctor, so I can see my results and think about them before we speak. This means I can get questions ready in advance and feel informed at my consultation. To me, that is very, very important’. 

Download a photo of Greta to accompany this case study.  


Further information

external

Last edited: 25 March 2024 8:17 am