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NHS App resources for digital inclusion 

Resources to help you support people with low digital skills or confidence to use the NHS App.

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Help people who are at risk of digital exclusion to use the digital health services available to them.

This includes older people, people with disabilities or long-term health conditions, people with limited literacy or English language skills, or people without access to a device or the internet.

People can download the NHS App, or access the same services online though a web browser at www.nhs.uk/nhs-app.

People can continue to use NHS services via the traditional routes if they cannot, or do not want to, use digital services. 

How to set up a digital inclusion session

Download these guides for tips on how to set up a digital inclusion session to support people to use the NHS App. The resources are designed to be printed, and the files may not be full accessible to people who use assistive technology.  

How to set up a session for NHS staff

GP surgery guide

Set up a session as a volunteer

Tips for running a digital health drop in session in community settings

Community settings guide

Help patients unable to afford internet access get online

This guide explains how the National Databank can provide free mobile data, calls and texts. It also covers social tariffs, which offer lower cost home broadband packages for eligible people.

This guide helps staff to support patients facing digital poverty. It explains how to access the National Databank and how to help patients get Social Tariffs for discounted broadband.

NHS App videos

The NHS App always your choice video. 

Read the video transcript

As more health services move online, some people worry that if they try an online health service once, they can never go back to traditional care. But NHS [music] online services are designed to complement traditional healthcare, not replace it. It is all about choice and what works best for you.

You can use the NHS app to order prescriptions quickly, but still choose to see your doctor face to face for serious concerns.

You always have the right to request care in the way that suits you best. The door to your GP surgery is still wide open. Digital is just another option.

The choice is always yours. For more information, go to www.nhs.uk/nhsapp.

Easy read guides

These guides explain how to use the NHS App using simple words and pictures.

Easy read guides make information easier to understand. 

They are designed to help people with learning disabilities but can also benefit those with low literacy levels, cognitive impairments, acquired brain injuries, dementia and people who are autistic. 

What the easy read guides folder includes

This folder includes:

An introduction to the NHS App easy read guides

  • Easy read guide 1: How the NHS App can help you look after your health
  • Easy read guide 2: How to download the NHS App on an iPhone or iPad
  • Easy read guide 3: How to download the NHS App on an android phone or tablet
  • Easy read guide 4: How to use the NHS App on a computer
  • Easy ready guide 5: Get ready to set up the NHS App
  • Easy read guide 6: Set up your access to the NHS App
  • Easy read guide 7:  Use photo ID to prove who you are for the NHS App
  • Easy read guide 8: Prove who you are for the NHS App without photo ID

Last edited: 14 October 2026 1:18 pm