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Send free notifications and messages to your users

Connect with NHS App messaging

Health and care services can now use a new streamlined process to send messages to patients through the NHS App.


What this is

The NHS App has an inbox, so users can receive messages.

The NHS App can also send native push notifications to Apple and Android devices (provided users have enabled notifications for the NHS App).


Who can use it

We’re making this feature available to high volume senders of patient communications across the NHS, in addition to PHR and online consultation providers who are integrating with the NHS App.


Benefits of this feature

You can send notifications and messages:

  • as an alternative to paying for an SMS text message, email, letter or other communication
  • to any verified NHS App user (provided you have their NHS number)

Technical information

To use this feature, you must follow the notifications and messaging guidelines and restrictions.

NHS App messaging uses the NHS App API. You can try this API before you integrate.


How to integrate with this feature

Health and care services – new process

Health and care services can now connect with the NHS App API so they can send notifications and messages to patients, using the NHS App as a communications channel. Contact us at app.onboarding@nhs.net to discuss your options. 

Integrated services

We will discuss notifications and messaging when you meet the NHS App team. Tell us you want to integrate then.

You will integrate with this feature alongside your general NHS App integration.

You will need to fill out some additional documents.

These include:

Last edited: 12 November 2021 3:43 pm