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NHS 111 Online

NHS 111 online allows patients to get urgent healthcare online. It also helps to manage increasing demand on 111 telephone services. 

How 111 online works

The online service is now available across England.

People visit, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem. 

They can: 

  • find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care
  • get advice on self-care
  • in most areas, get a call back from a nurse, doctor or other trained health professional if they need it

Benefits of 111 online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

It is one of several digital NHS services that are empowering people to manage their own health and care.

Using feedback to improve the service

We improve the service using surveys and on-page feedback from our users. We also carry out follow up interviews with our survey respondents. 

Health and care staff, and service providers, can contact our national service desk with enquiries relating to the service.

Background and future developments

111 online has been tested and made increasingly available across England since March 2017.

In 2019 we will continue to work with local services, to make sure that the whole country can use the online 111 service to find the right care. This will include exploring how 111 online can be linked to primary care services.

An independent evaluation of the impact of the 111 online service, commissioned by the National Institute for Health Research (NIHR), will take place next year.

People can also access 111 online through the new NHS App, which is being gradually rolled out across England.

Related news

Further information

  1. external

    NHS 111

    Find out more about how and when people should use 111.

  2. external

    Empowering people

    Discover other digital services and initiatives that are empowering people to take control of their health and care.

  3. external
Last edited: 25 March 2021 11:33 am