NHS 111 online
NHS 111 online helps people with an urgent medical need to get assessed and directed to the right care.
About this service
NHS 111 online is an alternative to the NHS 111 phone service. It helps people with an urgent medical need to get assessed and directed to the right care, especially if they can't contact their GP, or when their GP is closed.
111 online can be accessed using the website or via the NHS App on a smartphone or tablet. British Sign Language (BSL) speakers can use https://signvideo.co.uk/nhs111/ and text relay users can call 18001 111, 24 hours a day.
Who this service is for
NHS 111 online is for people in England aged 5 and over who need urgent health care advice but it’s not a life-threatening situation.
How this service works
People can choose what help they need using the options on the NHS 111 online homepage.
If someone is worried about a symptom, they will enter their age, sex, postcode and choose the symptom that's bothering them most today. They will be asked a series of questions about their health problem and then they will get advice on what to do next. You can read more detailed information on how the service works on the NHS website or see a high level process map of the user journey.
Depending on what the person needs, they might be advised to:
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call 999 or go to A&E in an emergency
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go to an urgent treatment centre
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see an evening and weekend GP (out-of-hours GP)
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book a callback from a nurse
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get urgent specialist support, for dental or mental health problems
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contact their own GP surgery
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see a pharmacist for help with a minor illness
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look after themself safely at home
The NHS 111 online triage service is for people aged 5 and over. People can get an emergency supply of regularly prescribed medicine for someone of any age on NHS 111 online.
Benefits
- a fast and convenient alternative to the NHS 111 phone service, for people who want to access it digitally
- a way to signpost people to the right NHS service to use when they need urgent help, so people can be treated in the most appropriate care setting for their needs
Status, service level and current usage
How to access this service
NHS 111 online can be accessed in the following ways:
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go to 111.nhs.uk
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open or download the NHS App on your smartphone or tablet and log in or register to use NHS 111 online on the app
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British Sign Language (BSL) speakers can use https://signvideo.co.uk/nhs111/
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text relay users can call 18001 111, 24 hours a day
Contact us
| Enquiry | Point of contact |
|---|---|
| Internal NHS enquiries |
National Service Desk Online portal: NHS England Customer Portal Email: [email protected] Telephone: 0300 303 5035 |
| Other general enquiries about the service | Email: [email protected] |
Further information
Find out more about when to use NHS 111 online or call 111.
NHS 111 online is a Class 1 medical device.
Last edited: 27 February 2025 10:59 am