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Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. All references to NHS Digital now, or in the future, relate to NHS England. More about the merger.

NHS 111 online

NHS 111 online allows patients to get urgent healthcare online. It also helps to manage increasing demand on 111 telephone services. 

Information for members of the public with an urgent medical problem

NHS 111 online coronavirus services

New services are available through NHS 111 online to support the response to coronavirus (COVID-19).

View NHS 111 online coronavirus services.

How NHS 111 online works

The online service is available across England.

People visit, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem. 

They can: 

  • find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care
  • get advice on self-care
  • get a call back from a nurse, doctor or other trained health professional if they need it

Benefits of NHS 111 online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

It is one of several digital NHS services that are empowering people to manage their own health and care.

Using feedback to improve the service

We improve the service using surveys and on-page feedback from our users. We also carry out follow up interviews with our survey respondents. 

Health and care staff, and service providers, can contact our national service desk with enquiries relating to the service.

NHS 111 online is a Class 1 medical device

NHS 111 online is classed as a medical device. This means it meets the provisions of the European Commission (EC) Directive 93/42/EEC (Medical Devices Directive).

As part of gaining that classification, instructions for use, safety and technical information about the product are published. Read more about the product and how it meets the requirements


Further information


Last edited: 30 August 2022 8:29 am