Skip to main content

NHS 111 online

NHS 111 online helps people with an urgent medical need to get assessed and directed to the right care.

Help us to improve

Help us to make improvements by giving feedback on the service catalogue.

Tell us what you think.

About this service

NHS 111 online is an alternative to the NHS 111 phone service. It helps people with an urgent medical need to get assessed and directed to the right care, especially if they can't contact their GP, or when their GP is closed. 

111 online can be accessed using the website or via the NHS App on a smartphone or tablet. British Sign Language (BSL) speakers can use and text relay users can call 18001 111, 24 hours a day.

Who this service is for

NHS 111 online is for people in England aged 5 and over who need urgent health care advice but it’s not a life-threatening situation. 

How this service works

People can choose what help they need using the options on the NHS 111 online homepage

If someone is worried about a symptom, they will enter their age, sex, postcode and choose the symptom that's bothering them most today. They will be asked a series of questions about their health problem and then they will get advice on what to do next. You can read more detailed information on how the service works on the NHS website or see a high level process map of the user journey.

Depending on what the person needs, they might be advised to:

  • call 999 or go to A&E in an emergency

  • go to an urgent treatment centre

  • see an evening and weekend GP (out-of-hours GP)

  • book a callback from a nurse

  • get urgent specialist support, for dental or mental health problems

  • contact their own GP surgery

  • see a pharmacist for help with a minor illness

  • look after themself safely at home

The NHS 111 online triage service is for people aged 5 and over. People can get an emergency supply of regularly prescribed medicine for someone of any age on NHS 111 online. 


Benefits of NHS 111 online
  • a fast and convenient alternative to the NHS 111 phone service, for people who want to access it digitally

  • a way to signpost people to the right NHS service to use when they need urgent help, so people can be treated in the most appropriate care setting for their needs

Status, service level and current usage

The service is live.

NHS 111 online was launched in 2017 and currently has around 550,000 completed triages per month. 

It's a platinum service. This means it is operational and supported 24 hours a day, 365 days a year.

How to access this service

NHS 111 online can be accessed in the following ways:

  • go to 

  • open or download the NHS App on your smartphone or tablet and log in or register to use NHS 111 online on the app

  • British Sign Language (BSL) speakers can use

  • text relay users can call 18001 111, 24 hours a day 

Contact us

Enquiry Point of contact
Internal NHS enquiries

National Service Desk

Online portal: NHS England Customer Portal

Email: [email protected]

Telephone: 0300 303 5035

Other general enquiries about the service Email: [email protected]
Strategic direction of the service

Debbie Floyd (head of product)

Email: [email protected]


Matthew Edgar (senior responsible officer)

Last edited: 21 February 2024 3:15 pm