National Back Office for the Personal Demographics Service

Summary

The National Back Office (NBO) provides a national data quality service. It's responsible for the management of NHS Numbers and PDS records, investigation and resolution of data quality incidents on Personal Demographics Service (PDS) demographic records, and the provision of a Tracing Service to approved organisations.

Top tasks

Contacting the NBO
Find National Back Office contact details 

Data Quality incidents
Find out about data quality incidents and how they're dealt with 

What we do

We're responsible for the: 

  • management of NHS Numbers and PDS records
  • investigation and resolution of data quality incidents on PDS demographic records
  • provision of a Tracing Service to approved organisations

Home Office tracing service

On Wednesday 9 May 2018 the Government announced that there would be a change in the way the Home Office requests demographic information from NHS Digital. We have now commenced the process of revising the memorandum of understanding between our organisations for managing this process which came into effect originally in January 2017. See the full revision plan.

View the previous version of the memorandum of understanding (MOU) on processing information requests from the Home Office to NHS Digital for tracing immigration offenders.

Tracing Service review

A review to assess the appropriateness, effectiveness and operational efficiency of our tracing services was undertaken during 2015 and 2016. The review was published in November 2017.

Fair processing

The Personal Demographics Service (PDS) is the national electronic database of NHS patient details such as name, address, date of birth and NHS Number (known as demographic information). More information about how this information is used can be found in the PDS fair processing statement.

Contact details

Further information

  1. internal

    Data quality incidents

    The Personal Demographic Service (PDS) National Back Office (NBO) can update incorrect data items on the PDS.

  2. internal

    National Back Office Tracing Service

    The Personal Demographics Service (PDS) National Back Office (NBO) provide a Tracing Service under specific legislation to a range of NHS and non-NHS bodies.

  3. internal

    Demographics Batch Service Bureau

    The Personal Demographics Service (PDS) National Back Office (NBO) manages the Demographics Batch Service Bureau (DBSB). It provides a mechanism for non-PDS compliant organisations to perform batch tracing of demographic records against PDS.