Contacting the NBO
Find National Back Office contact details
Data Quality incidents
Find out about data quality incidents and how they're dealt with
The National Back Office (NBO) provides a national data quality service. It's responsible for the management of NHS Numbers and PDS records, investigation and resolution of data quality incidents on Personal Demographics Service (PDS) demographic records, and the provision of a Tracing Service to approved organisations.
We're responsible for the:
On Wednesday 9 May 2018 the Government announced that there would be a change in the way the Home Office requests demographic information from NHS Digital. We have now commenced the process of revising the memorandum of understanding between our organisations for managing this process which came into effect originally in January 2017. See the full revision plan.
View the previous version of the memorandum of understanding (MOU) on processing information requests from the Home Office to NHS Digital for tracing immigration offenders.
The Personal Demographics Service (PDS) is the national electronic database of NHS patient details such as name, address, date of birth and NHS Number (known as demographic information). More information about how this information is used can be found in the PDS fair processing statement.
Find out how to get in touch with the Personal Demographics Service (PDS) National Back Office (NBO).
The Personal Demographics Service (PDS) National Back Office (NBO) has responsibility for the management of NHS Numbers and PDS records.
The Personal Demographic Service (PDS) National Back Office (NBO) can update incorrect data items on the PDS.
The Personal Demographics Service (PDS) National Back Office (NBO) provide a Tracing Service under specific legislation to a range of NHS and non-NHS bodies.
The Personal Demographics Service (PDS) National Back Office (NBO) manages the Demographics Batch Service Bureau (DBSB). It provides a mechanism for non-PDS compliant organisations to perform batch tracing of demographic records against PDS.
Find out why and how we process your data in the National Back Office for the Personal Demographics Service system, and your rights. This is part of our GDPR information on how we handle data.