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Part of HSCN CN-SP Service Provider Management Requirement Addendum

HSCN Problem management approach (SMPRO)

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HSCN Incident reporting and management approach

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Current chapter – HSCN Problem management approach (SMPRO)

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HSCN Change management approach

Upon request, the HSCN Supplier shall provide the Service Co-ordinator with problem ticket information or updates.

Each problem update shall include:

  • a description of the actions planned and/or taken with the objective of fixing the Problem with dates against each action and the action owner;
  • where a problem has been fixed, a description of the problem fix and how it has been proven that the fix corrects the problem;
  • where a problem is not fixed permanently, a description of the work-around and how it has been proven that it resolves the service failure associated with the problem

Last edited: 12 January 2022 9:22 am

Previous Chapter

HSCN Incident reporting and management approach

Next Chapter

HSCN Change management approach

Chapters

  1. HSCN CN-SP Service Provider Management Requirement Addendum
  2. Deployment of Service and Service Assurance (SMDSA)
  3. Service Integration and Service Management (SMOP)
  4. HSCN Incident reporting and management approach (SMINC)
  5. HSCN Problem management approach (SMPRO)
  6. HSCN Change management approach (SMCHA)
  7. HSCN Release management approach (SMREL)