Amending a completed order

This section outlines how to make amendments to orders placed via the Buying Catalogue. It allows buyers to make changes to an order once it is complete. This is useful instead of having to terminate it and create a new one.

The teams or organisations involved might include:

• integrated care boards (ICBs)
• GP practices

Once the order is complete, you can still make amendments to some of the order details. Before amending your order, it's useful to know what details you can and cannot change.

There are two ways you can amend an order via the Buying Catalogue, these are:

• change the order description or contact details without impacting the call off ID
• create a call off amendment which will create a new call off ID

You can make some changes to your order without needing to create a call off amendment. You can change:

• the order description
• your primary contact details
• the supplier’s contact details

On the Buying Catalogue, you need to:

1. Log in and go to your organisation’s dashboard.
2. Find your call off order ID from the list and click on view to open the order summary screen.
3. Select the change link next to the item you want to change.
4. Update the details you want to change.
5. Press save and continue, and your changes will be updated. 

If these details are changed using the process above, the call off ID will not change. However you should create a call off amendment if you need to change details such as add:

• service recipients
• additional services

This is covered in the next section on this page.

You need to create a call off amendment if you add to a completed order, such as:

• service recipients
• additional services

Once you have done this it will create a revision of your order.  You will receive a new call off reference for the amended part of the order.

On the Buying Catalogue, you need to:

1. Log in and go to your organisation’s dashboard.
2. Find your order ID from the list and click on view.
3. Scroll to the bottom of the page select the amend contract button. This will generate a new call-off ID.
4. Select service recipients to add the new organisations.
5. Continue to work through the rest of the form you will see the amended status next to those items on the dashboard.
6. Review the order summary to confirm your changes, then complete your order.