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Troubleshooting the Care Identity Service

Information on issues related to the Care Identity Service, how to fix them and how to get more help.


Troubleshooting smartcard management

Some users may have issues when trying to issue, print, unlock, cancel, renew or repair smartcards.

An example of this is:

  • Error: INF1014:Scanning for Smartcard ERR5022: Operation cannot be completed

Read detailed guidance on how to fix smartcard management issues.


Common issues across applications and services

















Report an issue

To report a bug or issue, go to the NHS Digital Customer Portal or email [email protected]

Last edited: 12 February 2024 10:09 am