Get support with Apply for Care ID

This page provides troubleshooting guidance and support materials for applying for your Care ID.

Starting your application

How to get an invite and access the online form, and what to do if your invite has expired.

Help with phone number and security code issues, proving your address and uploading photos and ID documents.

Help with accessing the identity verification service and capturing your ID documents and face scan

How long it takes to check your identification and what happens if your application is rejected.

Last edited: 21 August 2026 10:08 am