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[MI] Potential COVID-19 symptoms reported through NHS Pathways and 111 online


Data published on potential COVID-19 symptoms reported through NHS Pathways and 111 online Dashboard shows the total number of NHS Pathways triages through 111 and 999, and online assessments in 111 online which have received a potential COVID-19 final disposition.

The dashboard will be published daily by NHS Digital, to inform the public and support the health and social care system in planning. It is released alongside a file of open data so others can also analyse the information and we will work to develop it further in line with user feedback.

As this is a new and rapid turnaround release, changes and developments will be made, often in response to user feedback. These will be logged in the 'Open Data Descriptions' file available in the 'Latest Version' of the publication.

The data shows:

• The total number of potential COVID-19 triages, in NHS Pathways through 111 or 999, from 18th March 2020

• The total number of potential COVID-19 completed online assessments, from 18th March 2020

• Maps are at CCG level showing the number of triages/online assessments for each CCG, along with relevant population data showing the rate per 100,000 of the population

• The analysis includes breakdowns by sex and by age group

Please note the following caveats around the data:

This data is based on potential COVID-19 symptoms reported by members of the public to NHS Pathways through NHS 111 or 999 and 111 online, and is not based on the outcomes of tests for coronavirus.

This is not a count of people. In 111 online, any user that starts and launches the COVID-19 assessment services is indicating they may have symptoms of coronavirus. They may have accessed the service multiple times with different symptoms.

The North East, West Midlands, South East Coast, South Central, and Isle of Wight Ambulance Services use NHS Pathways to triage calls to 999. The North West, Yorkshire, East Midlands, East of England, London, and South Western Ambulance Services use another system to triage calls to 999. Therefore, for CCGs in those areas, data here will not include most 999 calls related to COVID-19.

NHS Pathways data is sourced from a live system that is updated every 15 minutes. The data is extracted for the dashboard and open data files with as little delay as possible but there can be a time delay between the extraction processes meaning that the dashboard and open data files may have different totals.

Users of 111 online can change answers and reach multiple dispositions so the data indicates those users that have started an assessment and completed a final disposition.

Users enter their current location which may differ from their home postcode.

Latest statistics

Past publications