Publication, Part of [MI] Potential COVID-19 symptoms reported through NHS Pathways and 111 online

Potential Coronavirus (COVID-19) symptoms reported through NHS Pathways and 111 online, Week Ending 17th May 2020

Publication Date:: 18 May 2020
Geographic Coverage:: England
Geographical Granularity:: Clinical Commissioning Regions, Clinical Commissioning Groups
Date Range:: 11 May 2020 to 17 May 2020

Summary

Data published on potential COVID-19 symptoms reported through NHS Pathways and 111 online shows the total number of NHS Pathways triages through 111 and 999, and online assessments in 111 online which have received a potential COVID-19 final disposition. This data is based on potential COVID-19 symptoms reported by members of the public to NHS Pathways through NHS 111 or 999 and 111 online, and is not based on the outcomes of tests for coronavirus. It is not a count of people.

36,786 triages for coronavirus (COVID-19)

for the week ending 17th May 2020

a reduction of 5,164 from the previous week

70,843 online assessments for coronavirus (COVID-19)

for the week ending 17th May 2020

a reduction of 4,521 from the previous week

Please note the following caveats around the data:

This data is based on potential COVID-19 symptoms reported by members of the public to NHS Pathways through NHS 111 or 999 and 111 online, and is not based on the outcomes of tests for coronavirus.

This is not a count of people. In 111 online, any user that starts and launches the COVID-19 assessment services is indicating they may have symptoms of coronavirus. They may have accessed the service multiple times with different symptoms.

The North East, West Midlands, South East Coast, South Central, and Isle of Wight Ambulance Services use NHS Pathways to triage calls to 999. The North West, Yorkshire, East Midlands, East of England, London, and South Western Ambulance Services use another system to triage calls to 999. Therefore, for CCGs in those areas, data here will not include most 999 calls related to COVID-19.

NHS Pathways data is sourced from a live system that is updated every 15 minutes. The data is extracted for the dashboard and open data files with as little delay as possible but there can be a time delay between the extraction processes meaning that the dashboard and open data files may have different totals.

Users of 111 online can change answers and reach multiple dispositions so the data indicates those users that have started an assessment and completed a final disposition.

Users enter their current location which may differ from their home postcode.

111 online updated the service on the 9th April so that under 16s are directed to use the normal 111 online triage. Due to small numbers data for 17 and 18 year olds has been suppressed and therefore does not appear in the data. This means that data for the 0-18 age band is no longer available in the 111 online data and is not included within the overall totals for 111 online.

111 online updated the service on the 23rd April so that there is now a separate covid assessment for 5 - 15 year olds. This means that from data for 23rd April 2020 onwards the 0-18 age band will be reinstated into the 111 online data and will cover ages from 5 to 18 years old.