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Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. More about the merger.

Publication, Part of

Appointments in General Practice September 2019

Official statistics, Experimental statistics


The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care. The publication covers historic appointments, marked as attended or did not attend, from national to CCG coverage. The aim is to inform users, who range from a healthcare professional to an inquiring citizen, about appointments within primary care.

The publication includes data from participating practices using EMIS, TPP, MICROTEST and VISION GP systems.

NHS Digital produce this information monthly, containing information about the most recent month and previous months.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient identifiable information has been collected or is included in this release.

NHS Digital regularly solicit feedback for users of its publications which are experimental statistics to help further development.

Feedback about this publication.  

311 million appointments are estimated to have happened between 01 October 2018 and 30 September 2019

In September 2019 there were an estimated 26 million appointments

41% of the appointments in September 2019 happened on the day that they were booked

95% of these same day appointments were attended, compared to 86% attendance for appointments booked at least a day in advance

Last edited: 9 June 2021 7:50 am