We have detected that you are using Internet Explorer to visit this website. Internet Explorer is now being phased out by Microsoft. As a result, NHS Digital no longer supports any version of Internet Explorer for our web-based products, as it involves considerable extra effort and expense, which cannot be justified from public funds. Some features on this site will not work. You should use a modern browser such as Edge, Chrome, Firefox, or Safari. If you have difficulty installing or accessing a different browser, contact your IT support team.
Appointments in General Practice October 2020Experimental statistics
- Publication Date:
- 26 Nov 2020
- Geographic Coverage:
- Geographical Granularity:
- Clinical Commissioning Groups, Regions, Clinical Commissioning Regions, Sustainability and Transformation Partnerships
- Date Range:
- 01 May 2018 to 31 Oct 2020
The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.
NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care. The publication covers historic appointments, marked as attended or did not attend, from national to CCG coverage. The aim is to inform users, who range from a healthcare professional to an inquiring citizen, about appointments within primary care.
The publication includes data from participating practices using EMIS, TPP, MICROTEST, INFORMATICA and VISION GP systems.
NHS Digital produce this information monthly, containing information about the most recent month and previous months.
The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.
No patient identifiable information has been collected or is included in this release.
Impact of Coronavirus
The outbreak of Coronavirus (COVID-19) has led to unprecedented changes in the business processes within General Practices and subsequently the GP appointments data within this publication. The variation in approach to appointment management between practices is likely to be greater than usual during the Coronavirus outbreak and as a result data quality will be impacted. These changes in clinical practice and use of GP appointment recording systems impact upon on what can be inferred from this data and as such they should continue to be considered as experimental statistics (see the ‘Experimental Statistics’ tab for further information). Please see the 'Appointments in General Practice - October 2020: Summary' document below for further information.
28.2 million appointments are estimated to have happened in October 2020.
41% of appointments in October took place the same day they were booked.
35% of appointments in October took place over the telephone.
The outbreak of Coronavirus has impacted the quality of the GP appointments data.
Data about appointments in general practice broken down by status, mode, health care professional and time between booking and appointment date.
We'd love to know what you think of this publication, including how you use it, and any ideas for improvement
Expires: 31 March 2021