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Publication, Part of

Appointments in General Practice November 2019

Official statistics, Experimental statistics


The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care. The publication covers historic appointments, marked as attended or did not attend, from national to CCG coverage. The aim is to inform users, who range from a healthcare professional to an inquiring citizen, about appointments within primary care.

The publication includes data from participating practices using EMIS, TPP, MICROTEST and VISION GP systems.

NHS Digital produce this information monthly, containing information about the most recent month and previous months.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient identifiable information has been collected or is included in this release.

Number of Appointments

311 million appointments are estimated to have happened between 01 December 2018 and 30 November 2019

Of these 311 million, 27 million appointments are estimated to have happened in November 2019

Healthcare Professional

In November 2019, there were 12 million appointments where the healthcare professional was not a GP

This is a decrease of 2 million compared to October 2019

Telephone Appointments

In November 2019, 13% of appointments were conducted via telephone

Of these telephone appointments, 93% were attended, compared to 89% attendance for face-to-face appointments


NHS Digital regularly solicit feedback for users of its publications which are experimental statistics to help further development.  

Feedback can be provided using this link

Last edited: 18 December 2019 2:14 pm