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Publication, Part of

Appointments in General Practice, March 2022

Official statistics, Experimental statistics

Inclusion of New Measures

Appointments in General Practice contains experimental statistics about activity and usage of GP appointments. 

It includes information such as the number of appointments, the number which were attended or not and the time between booking and appointment date. 

The current report includes 3 new measures; 

  • Figures on the duration of consultations, in minutes. This field is recorded differently depending on the practice’s system supplier, which leads to variations in data quality that NHS Digital is continuing to address with system suppliers and practices
  • Further detail on the context of the activity, such as whether it was an appointment involving the patient directly or clinical activities on behalf of the patient. There is also a further breakdown into the category of the activity, such as routine general consultation, planned clinic or home visit
  • More detail on the healthcare professional leading appointments, broken down to roles including GPs, nurses and staff providing other direct patient care

For further information please see our supporting information here. 

28 April 2022 09:30 AM


The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care. The publication covers historic appointments, marked as attended or did not attend, from national to CCG coverage. The aim is to inform users, who range from a healthcare professional to an inquiring citizen, about appointments within primary care.

The publication includes data from participating practices using EMIS, TPP, Eva Health formerly known as Microtest (up until February 2021), Informatica, Cegedim (previously Vision) and Babylon (GP at Hand) GP systems.

NHS Digital produce this information monthly, containing information about the most recent month and previous months.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient identifiable information has been collected or is included in this release.

Between December 2020 and present the data contained in this publication will no longer contain covid-19 vaccination activity collected from GP System Suppliers as part of the General Practice Appointments Data. These appointments have been removed using the methodology outlined in the supporting information. In order to gain a more complete picture of general practice activity we will publish covid-19 vaccination activity carried out by PCN’s or GP Practice’s from the NIMS (National Immunisation Management Service) vaccination dataset.

This release includes for the first time statistics on the duration of appointments, SDS role and the recorded national category, service setting and context type of the appointment. Both HCP Type and SDS role are currently presented for comparison purposes, but moving forward the intention is to only publish SDS Role Groups and remove HCP Type. Further information can be found in the supporting guidance below.

Due to a change in the methodology in the production of the weekly management information statistics, appointment counts will not match those contained within this release.

Key Facts

Number of Appointments

30.1 million appointments were estimated to have happened in March, of which 0.4 million were Covid vaccinations delivered by a practice / PCN.

Same Day Appointments

44.6% of appointments in March took place on the same day that they were booked.

Appointment Status

91.8% of all appointments were attended in March.

Appointments with a GP

50.1% of all appointments in March were carried out by a GP and 20.5% were carried out by nurses. 

Last edited: 28 April 2022 9:40 am