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Publication, Part of

Appointments in General Practice March 2021

Official statistics, Experimental statistics


The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care. The publication covers historic appointments, marked as attended or did not attend, from national to CCG coverage. The aim is to inform users, who range from a healthcare professional to an inquiring citizen, about appointments within primary care.

The publication includes data from participating practices using EMIS, TPP, Eva Health formerly known as MICROTEST (up until February 2021), INFORMATICA and Cegidim (previously VISION) GP systems.

NHS Digital produce this information monthly, containing information about the most recent month and previous months.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient identifiable information has been collected or is included in this release.

Impact of Coronavirus

The outbreak of Coronavirus (COVID-19) has led to unprecedented changes in the work and behaviour of General Practices and subsequently the GP appointments data within this publication. The variation in approach to appointment management between practices is likely to be greater than usual during the Coronavirus outbreak and this may result in long term changes. As a result, methods of data recording have been impacted and users should therefore exhibit appropriate caution in drawing conclusions from comparing current appointment volumes with those recorded before the pandemic (see the ‘Experimental Statistics’ tab for further information). Please see the 'Appointments in General Practice - March 2021: Summary' document below for further information.

Number of Appointments

28.4 million appointments are estimated to have happened in March.

Same Day Appointments

44.4% of appointments in March took place on the same day that they were booked.

This has fallen from 45.6% in February 2021.

Appointment Status

91.6% of all appointments were attended in March.

Impact of Coronavirus

The outbreak of Coronavirus has impacted the quality of the GP appointments data.

See the 'Appointments in General Practice - March 2021: Summary' document below for further information.

Last edited: 28 April 2021 10:47 am