Please Note: some local authorities advised us of methodological changes in how they now report requests for support, which impact year on year comparisons. This should be considered when analysing the data, and particularly when considering local trends.
A total of 1,930,560 requests for support were received from new clients by local authorities in 2019-20, compared with 1,914,535 requests for support in 2018-19. This equates to an average of 5,290 requests for support from new clients received each day, up from 5,245 last year. Those aged 65 and over accounted for 71.0% (1,370,205) of all requests.
Data is collected on how many clients these requests relate to. In 2019-20, there were an average of 1.4 requests for support per person as the 1,930,560 requests for support were made by 1,360,185 clients.
As can be seen in Table 13 of the reference tables, the East Midlands region reported the largest number of requests for support per client with 1.6 requests per client. Yorkshire and The Humber region reported the lowest number of requests per client (1.3).
As seen in Figure 7 below which shows the number of requests for support per 100,000 adults, the Yorkshire and The Humber region had the highest rate for both clients aged 18-64 (2,695 requests per 100,000) and 65 and over (17,840). At a local authority level, North East Lincolnshire had the highest rate in the country for clients aged 18-64 (7,535 requests per 100,000 adults compared to the England rate of 1,650). In the 65 and over age band St. Helens was the highest with 40,320 requests for support per 100,000 adults compared to the England rate of 13,235.
Figure 7: Number of requests for support per 100,000 adults, by age group and local authority, 2019-20