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Online and video consultation undertaken in general practice data collection

NHS Digital is collecting data from online and video consultation suppliers of general practices to standardise the collection and provide information to local commissioners and practices.


The data collection will provide vital information both to general practices and local commissioners on implementation support, resource and will provide an indication of the amount of activity taking place via these channels to demonstrate demand in general practice. It will formalise the standard data collection of online consultations and video consultations in general practice, beyond the COVID response.

The data collection process runs weekly, this is automated and will come directly from online and video consultation suppliers. This approach will replace the historic submission method that forced manual, time-consuming input. The collected data is shared with NHS England and combined with General Practice Appointment Data (GPAD) held by NHS Digital and is used in the GPAD publication.

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For further details about this collection please email

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Last edited: 12 January 2022 7:30 am