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NHS111PS – NHS 111 Patient Experience Surveys

Providers of NHS 111 / IUC Services should, for each of the contract areas where they provide these services, survey their callers to gather feedback, and supply that data to NHS England every six months.

Page contents

Background

The collection opens each April and October. Data gathered include satisfaction with NHS 111, whether advice was followed, if the problem improved, and what callers would have done if NHS 111 was not available. Data are collected for each NHS 111 contract area, of which there were 38 in July 2018, covered by 18 different organisations.

Data submission information

Data is collected via the Strategic Data Collection Service (SDCS) on a bi-annual basis. Data is collected every April and October, collecting the previous 6 months’ data. Registered data providers will have access to the exact dates in SDCS and will also receive automatic emails notifying them when data is due to be submitted.

Guidance and supporting information

NHS111PS data item specification

pdf

This document specifies data items for NHS111PS, the data collection of NHS 111 / Integrated Urgent Care (IUC) Patient Experience Surveys.
ARTICLE

Strategic Data Collection Service (SDCS)

The Strategic Data Collection Service (SDCS) is a secure data collection system used by health and social care organisations to submit data to NHS England.

Legal basis

Further information

Further information can be found in the Data Alliance Board's (DAB) list of approved standards and collections.

Last edited: 29 October 2026 11:16 am