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Friends and Family Test (FFT) data collection

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.

How to submit the data

Submit data through the Strategic Data Collection Service (SDCS).

We have produced guidance to support the submission of FFT data:

Providers are required to submit data monthly to NHS England, setting out the number of responses received in each response category, and through each collection mode.

Launch and submission dates

FFT feedback month

Launch dates

9th working day of the month:
A;E, Inpatient, maternity, outpatient deadline

Thirteenth working day of the month:
mental health, community, ambulance deadline

November 2018

3 December 2018

13 Dec 2018

19 Dec 2018

December 2018

2 January 2019

14 January 2019

18 January 2019

January 2019

1 February 2019

13 February 2019

19 February 2019

February 2019

1 March 2019

13 March 2019

19 March 2019

March 2019

1 April 2019

11 April 2019

17 April 2019

April 2019

1 May 2019

14 May 2019

20 May 2019

May 2019

3 June 2019

13 June 2019

19 June 2019

June 2019

1 July 2019

11 July 2019

17 July 2019

July 2019

1 August 2019

13 August 2019

19 August 2019

August 2019

2 September 2019

12 September 2019

18 September 2019

September 2019

1 October 2019

11 October 2019

17 October 2019

October 2019

1 November 2019

13 November 2019

19 Nov 2019

November 2019

2 December 2019

12 December 2019

18 December 2019

December 2019

2 January 2020

14 January 2020

20 January 2020

January 2020

3 February 2020

13 February 2020

19 February 2020

February 2020

2 March 2020

12 March 2020

18 March 2020

March 2020

1 April 2020

13 April 2020

21 April 2020

An overview of the Friends and Family Test

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a way to highlight both good and poor patient experience. This kind of feedback is vital to improve NHS services and support patient choice.

When it was implemented

It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.

Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.

Results

NHS England publishes the results each month. For further information please visit the NHS England website.

Last edited: 3 July 2019 11:46 am