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The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.
An overview of the Friends and Family Test
The FFT asks people about their experience of services they have used and offers a range of responses.
When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.
When it was implemented
It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.
Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.
Organisations running Post-COVID syndrome assessment clinic services have been required to offer patients the opportunity to give feedback on those services specifically using the FFT since September 2021.
NHS England publishes the results each month. For further information please visit the NHS England website.
Launch and submission dates
Submission start date
Submission end date 9th working day of the month: A&E, inpatient, maternity, outpatient and post-COVID
Submission end date 13th working day of the month: mental health, community, ambulance