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Friends and Family Test (FFT) data collection

Frequency: monthly  

Background

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.

An overview of the Friends and Family Test

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a way to highlight both good and poor patient experience. This kind of feedback is vital to improve NHS services and support patient choice.

When it was implemented

It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.

Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.

Results

NHS England publishes the results each month. For further information please visit the NHS England website.

Launch and submission dates

Reporting period 

Submission start date Submission end date 9th working day of the month: A&E, inpatient, maternity, outpatient  Submission end date 13th working day of the month: mental health, community, ambulance

April 2020

1 May 2020

14 May 2020

20 May 2020

May 2020

1 June 2020

11 June 2020

17 June 2020

June 2020

1 July 2020

13 July 2020 17 July 2020

July 2020

3 August 2020

13 August 2020

19 August 2020

August 2020

1 September 2020

11 September 2020 17 September 2020
September 2020 1 October 2020 13 October 2020 19 October 2020
October 2020 2 November 2020 12 November 2020 18 November 2020
November 2020 1 December 2020 11 December 2020 17 December 2020
December 2020 4 January 2021 13 January 2021 20 January 2021
January 2021 1 February 2021 11 February 2021 17 February 2021
February 2021 1 March 2021 11 March 2021 17 March 2021
March 2021 1 April 2021 1 April 2021 15 April 2021

Guidance

Providers are required to submit data monthly to NHS England, setting out the number of responses received in each response category, and through each collection mode.

Last edited: 11 May 2020 7:00 am