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Friends and Family Test (FFT) data collection

Frequency: monthly  


Background

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.


An overview of the Friends and Family Test

The FFT asks people about their experience of services they have used and offers a range of responses.

When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.


When it was implemented

It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.

Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.

Organisations running Post-COVID syndrome assessment clinic services have been required to offer patients the opportunity to give feedback on those services specifically using the FFT since September 2021.


Results

NHS England publishes the results each month. For further information please visit the NHS England website.


Launch and submission dates

Reporting period 

Submission start date Submission end date 9th working day of the month: A&E, inpatient, maternity, outpatient and post-COVID Submission end date 13th working day of the month: mental health, community, ambulance
January 2022 1 February 2022 11 February 2022 17 February 2022
February 2022 1 March 2022 11 March 2022 17 March 2022
March 2022 1 April 2022 13 April 2022 21 April 2022
April 2022 3 May 2022 13 May 2022 19 May 2022
May 2022 1 June 2022 15 June 2022 21 June 2022
June 2022 1 July 2022 13 July 2022 19 July 2022
July 2022 2 August 2022 11 August 2022 17 August 2022
August 2022 1 September 2022 13 September 2022 19 September 2022
September 2022 3 October 2022 13 October 2022 19 October 2022
October 2022 1 November 2022 11 November 2022 17 November 2022
November 2022 1 December 2022 13 December 2022 19 December 2022
December 2022 3 January 2023 13 January 2023 19 January 2023

Guidance

Providers are required to submit data monthly to NHS England, setting out the number of responses received in each response category, and through each collection mode.


Data Provision Notice

Last edited: 25 May 2022 12:39 pm