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Friends and Family Test (FFT) data collection

Frequency: monthly  


The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.

An overview of the Friends and Family Test

The FFT asks people about their experience of services they have used and offers a range of responses.

When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.

When it was implemented

It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.

Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.

Organisations running Post-COVID syndrome assessment clinic services have been required to offer patients the opportunity to give feedback on those services specifically using the FFT since September 2021.


NHS England publishes the results each month. For further information please visit the NHS England website.

Launch and submission dates

Reporting period 

Submission start date Submission end date 9th working day of the month: A&E, inpatient, maternity, outpatient and post-COVID Submission end date 13th working day of the month: mental health, community, ambulance
May 2023 1 June 2023 13 June 2023 19 June 2023
June 2023 3 July 2023 13 July 2023 19 July 2023
July 2023 1 August 2023 11 August 2023 17 August 2023
August 2023 1 September 2023 13 September 2023 19 September 2023
September 2023 2 October 2023 12 October 2023 18 October 2023
October 2023 1 November 2023 13 November 2023 17 November 2023
November 2023 1 December 2023 13 December 2023 19 December 2023
December 2023 2 January 2024 12 January 2024 18 January 2024


Providers are required to submit data monthly to NHS England, setting out the number of responses received in each response category, and through each collection mode.


Data Provision Notice

Last edited: 15 June 2023 3:15 pm