Skip to main content
Friends and Family Test (FFT) data collection

Frequency: monthly  


Background

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.


An overview of the Friends and Family Test

The FFT asks people about their experience of services they have used and offers a range of responses.

When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.


When it was implemented

It has been a requirement of providers of NHS funded inpatient and type I & II A&E services to offer FFT since 1 April 2013. It was extended to maternity services on 1 October 2013 and outpatient services on 1 April 2015. At the same time, the inpatient FFT was expanded to include day cases, children and young people and accident and emergency, including walk-in-centres/minor injury units.

Mental health providers and community healthcare providers have been required to offer patients the opportunity to give feedback using the FFT since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015.

Organisations running Post-COVID syndrome assessment clinic services have been required to offer patients the opportunity to give feedback on those services specifically using the FFT since September 2021.


Results

NHS England publishes the results each month. For further information please visit the NHS England website.


Launch and submission dates

Reporting period 

Submission start date Submission end date 9th working day of the month: A&E, inpatient, maternity, outpatient and post-COVID Submission end date 13th working day of the month: mental health, community, ambulance
December 2020 11 January 2021 (1 February 2021 for non-acute) 29 January 2021 17 February 2021
January 2021 1 February 2021 11 February 2021 17 February 2021
February 2021 1 March 2021 11 March 2021 17 March 2021
March 2021 1 April 2021 15 April 2021 21 April 2021
April 2021 4 May 2021 14 May 2021 20 May 2021
May 2021 1 June 2021 11 June 2021 17 June 2021
June 2021 1 July 2021 13 July 2021 19 July 2021
July 2021 2 August 2021 12 August 2021 18 August 2021
August 2021 1 September 2021 13 September 2021 17 September 2021
September 2021 1 October 2021 13 October 2021 19 October 2021
October 2021 1 November 2021 11 November 2021 17 November 2021
November 2021 1 December 2021 13 December 2021 17 December 2021
December 2021 4 January 2022 14 January 2022 20 January 2022

Guidance

Providers are required to submit data monthly to NHS England, setting out the number of responses received in each response category, and through each collection mode.

Last edited: 10 September 2021 11:55 am