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Domain 4 - Ensuring people have a positive experience of care

Domain 4 - Ensuring people have a positive experience of care

Links correct as of March 2019

Responsiveness to the personal needs of patients.

The trust's score with regard to its responsiveness to the personal needs of its patients during the reporting period.

This indicator forms part of the NHS Outcomes Framework (Domain 4 - Indicator 4.2) and the latest data is available on the NHS Digital Corporate Website.

Download the Responsiveness to inpatients' personal needs data.

The indicator value is based on the average score of five questions from the National Inpatient Survey, which measures the experiences of people admitted to NHS hospitals. Find further information about the inpatient survey

NHS England has produced a Diagnostic Tool to help NHS managers and the general public understand what feeds in to the Overall Patient Experience Scores and to see how scores vary across individual NHS provider organisations.

Staff who would recommend the trust to their family or friends

The percentage of staff employed by, or under contract to, the trust during the reporting period who would recommend the trust as a provider of care to their family or friends.  

Access the latest data on staff who would recommend the trust to their family or friends.

Download the "Detailed Spreadsheets", "Question Level Data" then "Your Organisation" and using data from the following column: "21d. If a friend or relative needed treatment I would be happy with the standard of care provided by this organisation" add the percentages who agreed and who strongly agreed with this statement.  

"Historical Staff Survey Results" are also available.

Patients who would recommend the trust to their family or friends

This indicator is not a statutory requirement.

The trusts score from a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.   

It is initially for providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) from April 2013.

Access the latest data on patients who would recommend the trust to their family or friends.

This data is to be presented as set out in the spreadsheet.

Patient experience of community mental health services.

The trust's score with regard to its patients' experience of contact with a health or social care worker during the reporting period.  

This indicator forms part of the NHS Outcomes Framework (Domain 4 - Indicator 4.7) and the latest data is available on the NHS Digital Corporate Website.

Access the Patient experience of community mental health services data. 

The indicator value is based on the average score of four survey questions from the Community Mental Health Survey, which measures patients' experience of contact with a health or social care worker. Find out further information about this survey.

Please note that due to a change in the 2014 survey questions, further indicator values cannot be calculated in the same way as previous years. A new methodology for this indicator is currently in development. The latest values currently available for this indicator are 2013.

NHS England has produced a Diagnostic Tool to help NHS managers and the general public understand what feeds in to the Overall Patient Experience Scores and to see how scores vary across individual NHS provider organisations. Please click here to access the tool.

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Last edited: 7 March 2019 3:20 pm