Respondents also had the option to provide supporting comments on the categories we provided, to give more detail on exactly how Additional Information would help in the care of specific patient groups. Some of their responses are given below. These are direct quotes from survey responses.
Frail patients
Responses about frail patients included:
- 'very important as helps reduce unnecessary conveyance'
- 'often have other HCPs [health care professionals] working with them to understand their wishes and plan for the future. This can be indicated in a Summary Care Record with Additional Information and benefit the patient by receiving care in line with their expressed wishes'
Long term conditions
Responses about patients with long term conditions included:
- 'helpful to understand usual function, for example if COPD, is it mild or is it severe and the patient has low oxygen saturations which are normal for them'
Eligible for flu vaccination
Responses about patients who are eligible for flu vaccination included:
- 'if the patient is eligible for flu vaccination there is going to be an underlying condition and therefore knowing this, is useful to understand level of risk
Dementia or learning difficulties
Responses about patients with dementia or learning difficulties included:
- 'very useful for patients who may live alone and have different carers in throughout the day - it can be very difficult to gain an accurate and current history of the patient, particularly in the out of hours setting.'
- ‘helpful to know about reasonable adjustments and if someone specific may be able to help and provide support’
Patients approaching end of life
Responses about patients who are approaching for end of life included:
- 'understanding the patient's treatment wishes and DNAR, for example, do not attempt resuscitation status, is essential in helping provide dignity in their end of life process and eventual death, avoiding unnecessary hospital admission'
- 'sharing of plans is useful, especially if the patient is staying with family and not known to care providers'
- 'essential for reducing unnecessary admission, but also so ambulance crews can see the plans to ensure that they are followed, and give the correct advice'
Physical, sensory, or other disabilities
Responses about patients with physical, sensory, or other disabilities included:
- 'this assists with communication and knowledge of the patient's abilities'
- 'useful for finding out reasonable adjustments, for example, if the patient is deaf but can do BSL or lip read - have they got support?'
Non-English speakers
Responses about non-English speaking patients included:
- 'very useful and much quicker than trying to work with a phone translator to find out key information in an emergency setting'
Patients with carers
Responses about patients with carers included:
- 'useful to find out the name of care company and frequency of visits, with the ability to feed concerns back to GP'
Specific care preferences
Responses about patients with specific care preferences included:
- 'can be clear [on specific preferences] for example, [a patient may be a] Jehovah's Witness and not want to have a blood transfusion'