Benefits and features

The service reduces the burden on GP surgeries by gathering patient information and matching them to their health records. 

It also significantly reduces the barriers for citizens wanting to access primary care.

The service: 

• reduces PCSE (Primary Care Support England) exceptions by 60%
• has a 93% NHS number match rate for speedier registration and reductions in duplicate records
• integrates with third-party suppliers for automation
• allows registration of multiple family members, linking registrations together 
• helps practices meet their Accessible Information Standard obligations
• handles practice's contractual obligations for healthcare for non-UK residents by gathering relevant information

The service is fully funded by NHS England. It is managed and maintained centrally by a team of digital professionals and clinical experts.

It is free for GP surgeries in England.

GP surgeries and patients feel secure using the service as it:  

• complies with UK Government and NHS regulation, privacy, security and accessibility standards
• automatically flags safeguarding concerns and issues.

GP surgeries retain full control over registrations. When needed, they can: 

• accept or reject applications 
• pause the service 
• manage out-of-catchment patients

The service helps administrative staff get started with using the service.

Support includes:  

• bulk enrolments help transitioning from another registration service 
• a practice action plan to get started and get the benefits 
• guidance and promotional material on telling your patients about the service

Many practices and patients have positive feedback about their experiences.

The service:

• is user-friendly and accessible
• captures patient-specific access and language needs
• integrates with other NHS services
• has a high satisfaction rate, with 95% of patients giving positive feedback