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Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. More about the merger.


NHSmail is our secure email service approved by the Department of Health and Social Care for sharing patient identifiable and sensitive information.

For account unlocking and password resets please use Helpdesk Self Service (HSS or alternatively contact your organisation’s Local Administrator (LA) for further support.

For all other NHSmail queries, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at

About NHSmail

The NHSmail service is the national secure collaboration platform for health and social care. The capabilities that the service provides will transform the way you collaborate within and outside of your organisation. Find out more on the NHSmail support pages.

Start using NHSmail

For further information and access to training and guidance materials please visit the NHSmail support pages.

Training and guidance material is available on a range of topics including:

  • eligibility for NHSmail
  • joining NHSmail
  • the benefits of using NHSmail
  • security – sending secure email
  • NHSmail case studies
  • NHSmail policies


Further information

internal The secure email standard

Emails sent to and from health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.

Last edited: 29 November 2022 8:23 am