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NHSmail
NHSmail is our secure email service approved by the Department of Health and Social Care for sharing patient identifiable and sensitive information. NHSmail, messaging, and sharing can be accessed by any organisation commissioned to deliver NHS healthcare or related activities.
Access to Microsoft Teams to support remote working
NHS organisations will have free access to the Microsoft Teams communication tool to support remote working in response to the recent COVID-19 outbreak. This will be enabled for NHSmail users between Monday 16 and Friday 20 March 2020. The tool lets you use instant messaging and audio and video calling to support the delivery of frontline services, even while working remotely. Get more guidance on using NHS teams, and the steps local organisations should take.
First, contact your local IT support for help with your account, such as unlocking or a password reset. They can also assist in setting up a mobile phone or email programme to connect to NHSmail.
For all other NHSmail queries, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at helpdesk@nhs.net.
About NHSmail
NHSmail is available for use by any organisation commissioned to deliver publicly funded health and social care.
More than half-a-million staff already use NHSmail on a daily basis in England and Scotland to help them deliver better patient care.
User numbers are growing at a rate of more than 10 per cent each year, as more organisations choose NHSmail as their preferred email service. Find out more on the NHSmail support pages.
Start using NHSmail
There are a number of options now available for organisations looking to join NHSmail. Find out how to register for an account or switch your organisation to NHSmail.
Security
NHSmail is accredited to government OFFICIAL status for sharing patient identifiable and sensitive information, meaning it meets a set of information security controls that offer an appropriate level of protection against loss or inappropriate access.
Guidance for sending secure email (including to patients)
Make sure you know how to send sensitive, personal and confidential information securely by email by reading the sending secure email guidance.
NHSmail Portal
Further information is available on the NHSmail portal under 'Sharing sensitive information guidance'.
Related news
We are aware that some users are currently unable to access NHSmail through Outlook.
Further information
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external
NHSmail service status
Up-to-date information on the status of NHSmail services and any key known issues affecting users.
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external
NHSmail support site
Access training and guidance materials for NHSmail.
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internal NHSmail case studies
Find out how NHSmail has changed the way health and social care colleagues work.
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internal The benefits of NHSmail
NHSmail contains core services that are centrally funded by the Department of Health and Social Care, as well as optional top-ups and collaboration services.
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internal NHSmail live with Microsoft Hybrid service on Office 365
NHSmail is working with Microsoft to provide a hybrid version of Office 365 (O365) that integrates the NHSmail directory, Exchange and Skype for Business services.
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internal The secure email standard
Emails sent to and from health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.
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internal NHSmail policies
As a secure email system, NHSmail must be operated and used in accordance with a set of clear policies and procedures.
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internal NHSmail use by NHS Digital: GDPR information
Why and how we process your data within NHSmail, and your rights.
Last edited: 17 September 2020 8:53 am