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NHSmail is the national secure collaboration service for health and social care in England. It includes a full suite of collaboration and productivity tools based on Microsoft Office 365, such as Outlook for email and calendar, Teams for instant messaging and video calls, and Office for documents and spreadsheets.

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About this service

Screenshot showing various Microsoft Office 365 tools such as OneDrive, SharePoint, Word and Excel.

NHSmail is the national secure collaboration service for health and social care in England.

It was originally just an email platform - hence the name - but now includes a full suite of collaboration and productivity tools based on Microsoft Office 365, including:

  • Outlook and Exchange for email and calendar
  • Teams for instant messaging, video conferencing and document collaboration
  • OneDrive for secure cloud-based file storage and sharing
  • SharePoint for managing shared content, documents and tasks
  • Office Online for editing online documents (Word), spreadsheets (Excel) and notes (OneNote)

Core services are funded centrally by us. Additional services, such as additional mailbox top-ups, can be funded locally.

For more details see NHSmail services.

Who this service is for

Anyone who works for the NHS can use NHSmail, if their organisation has been approved to use the service.

This includes:

  • GPs 
  • doctors 
  • nurses 
  • midwives
  • other clinical staff
  • administrative and support staff
  • social care workers
  • pharmacists
  • dentists
  • NHS England delivery partners such as IT consultancies


Benefits of NHSmail
  • improved communication between healthcare professionals and staff across the NHS
  • reduces the risk of data breaches
  • protects patient privacy
  • is compatible with a wide range of devices and platforms

National usage policy

This service is not mandated but it is strongly recommended for all NHS organisations in England.

Examples of use

NHSmail is used for a variety of purposes, including:

  • sending and receiving patient records and other confidential information
  • communicating with patients about their care
  • sharing information with other healthcare professionals and staff
  • collaborating on projects

For more information, see About NHSmail.

How this service works

For further information on how this service works, see About NHSmail.

Status, service level and current usage

This service has been live since 2004.

Over 1.7m healthcare professionals and staff across the NHS use NHSmail to communicate with each other and with patients, safely and securely.

NHSmail is a gold service, meaning it is available and supported 24 hours a day, 365 days a year.


How to access this service

The Access policy defines who is entitled to a Department of Health and Social Care funded NHSmail email account and explains how to apply.

Contact us


Point of contact
NHSmail queries

NHSmail helpdesk

Email: [email protected] 

Telephone: 0333 200 1133

Account unlocking and password resets

Passwords and unlocks - NHSmail Support or your local administrator


Email : [email protected] 

Further information

Multi-factor authentication (MFA)

MFA helps protect users by making it harder for someone else to sign in to their NHSmail account. Information for NHS organisations, local administrators and NHSmail users is available on the NHSmail MFA support page.

NHSmail service status

Up-to-date information on the status of NHSmail services and any key known issues affecting users.

NHSmail support site

Access training and guidance materials for NHSmail.

The secure email standard

Emails sent to and from health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.

NHSmail use by NHS Digital: GDPR information

Why and how we process your data within NHSmail, and your rights.

Last edited: 6 December 2023 8:20 am