NHSmail

Summary

NHSmail is a secure email service approved by the Department of Health for sharing patient identifiable and sensitive information. Any organisation commissioned to deliver NHS healthcare or related activities can use NHSmail.

Top tasks

Log into your NHSmail account

Your local helpdesk
Your local IT team should be your first point of contact for help with your account, such as unlocking your account or a password reset. They can also assist in setting up a mobile phone or email programme to connect to NHSmail.

NHSmail helpdesk
For all other queries regarding NHSmail, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at helpdesk@nhs.net.

About NHSmail

NHSmail is available for use by any organisation commissioned to deliver publically funded health and social care.

More than half-a-million staff already use NHSmail on a daily basis in England and Scotland to help them deliver better patient care.

User numbers are growing at a rate of more than 10 per cent each year, as more organisations choose NHSmail as their preferred email service. Find out more on the NHSmail support pages.

Start using NHSmail

There are a number of options now available for organisations looking to join NHSmail. Find out how to register for an account or switch your organisation to NHSmail

Security

NHSmail is accredited to government OFFICIAL status for sharing patient identifiable and sensitive information, meaning it meets a set of information security controls that offer an appropriate level of protection against loss or inappropriate access.

Further information

  1. NHSmail service status

    Up-to-date information on the status of NHSmail services and any key known issues affecting users.

  2. NHSmail case studies

    Find out how NHSmail has changed the way health and social care colleagues work.

  3. The benefits of NHSmail

    NHSmail contains core services that are centrally funded by the Department of Health and Social Care, as well as optional top-ups and collaboration services.

  4. The secure email standard

    Emails sent to and from health and social care organisations must meet the the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.

  5. NHSmail policies

    As a secure email system, NHSmail must be operated and used in accordance with a set of clear policies and procedures.