Skip to main content

NHS Pathways monthly triage data – September 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for September 2026.

Page contents

Overall data

2,238,924

Overall triaged calls received via NHS Pathways this month

798,708

Completed journeys through 111 online this month

74,631

Average number of triaged calls a day in September 2026

+9.7%

Change in number of triaged calls from September 2025

27,392,314

Overall triaged calls received via NHS Pathways in the last 12 months

321

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+101.6%

Cold or flu

+56.4%

Nasal congestion

+53.4%

Cough

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,638,028

111 triaged calls received via NHS Pathways this month

798,708

Completed journeys through 111 online this month

54,601

Average number of triaged calls a day in September 2026

+8%

Change in number of triaged calls from September 2025

20,307,704

111 triaged calls received via NHS Pathways in the last 12 months

338

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+101.4

Cold or flu

+58

Nasal congestion

+54.3

Cough

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

527,888

999 triaged calls received via NHS Pathways this month

17,596

Average triaged calls a day in September 2026

+9.3%

Change in number of triaged calls from September 2025

6,369,816

999 triaged calls received via NHS Pathways in the last 12 months

302

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-24.6%

Dental problems

-23.7%

Wound problems

+22.7%

Unwell, under 1 year old

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 13 October 2026 4:09 pm